Director, Technical Support Services
Spinnaker SupportFull Time
Mid-level (3 to 4 years)
Candidates should possess a Bachelor's degree in computer science or a related field, or equivalent experience, along with over 8 years of experience in Site Reliability Engineering, DevOps, or SAP Basis roles with a focus on system reliability and performance. Strong scripting skills in Python, Bash, or similar languages for automation and tooling are required, as is a good understanding and hands-on experience with Linux or other Unix operating systems. Familiarity with CI/CD practices and deployment automation, strong hands-on experience with SAP systems (S/4HANA, HANA DB, NetWeaver, SAP BTP), and deep understanding of SAP NetWeaver, transports, batch processing, and interface architecture are essential. Proficiency in SAP performance tuning, including HANA memory management, SQL plan analysis, and ABAP runtime optimization, along with hands-on experience in automation, configuration, and deployment on AWS, including EC2, CloudWatch, CloudFormation, and security groups, are necessary. Knowledge of DevOps practices such as Continuous Integration and Deployment is also required.
The Senior Site Reliability Engineer will perform system performance tuning for S/4HANA, BW/4HANA, and SAP BTP across SAP application servers, HANA databases, and the underlying infrastructure. They will develop and enhance observability capabilities within the SAP landscape, focusing on actionable operational metrics and insights, and define, monitor, and continuously improve SLIs and SLOs to ensure SAP service reliability and customer satisfaction. Responsibilities include automating operational tasks, monitoring, and configuration using Python, Shell scripting, and tools like Ansible, and collaborating with SAP Basis, infrastructure, and application teams to troubleshoot and resolve complex system issues. The role also involves conducting root cause analysis and leading post-incident reviews to drive continuous improvement and prevent recurrence, as well as implementing and enforcing policies and procedures to ensure compliance and operational integrity, and continuously tuning SAP and database performance by identifying opportunities for improvement and implementing best practices.
Designs GPUs and AI computing solutions
NVIDIA designs and manufactures graphics processing units (GPUs) and system on a chip units (SoCs) for various markets, including gaming, professional visualization, data centers, and automotive. Their products include GPUs tailored for gaming and professional use, as well as platforms for artificial intelligence (AI) and high-performance computing (HPC) that cater to developers, data scientists, and IT administrators. NVIDIA generates revenue through the sale of hardware, software solutions, and cloud-based services, such as NVIDIA CloudXR and NGC, which enhance experiences in AI, machine learning, and computer vision. What sets NVIDIA apart from competitors is its strong focus on research and development, allowing it to maintain a leadership position in a competitive market. The company's goal is to drive innovation and provide advanced solutions that meet the needs of a diverse clientele, including gamers, researchers, and enterprises.