Senior Search Performance Business Analyst

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

Job Summary: Algolia is seeking an experienced Senior Search Performance Analyst to join our Professional Services Org in the Business Strategy and Optimization Services team. This role focuses on collaborating with customers throughout their Algolia journey, providing trusted advice on search performance, and driving business outcomes.

Requirements

• Experience: 7+ years’ experience working in e-commerce in the capacity of a data/business analyst.
• Collaboration: 5+ years’ experience collaborating with cross-functional teams (sales, customer success managers, solution engineers & architects, data scientists, product managers, partners, and customers).
• Search Relevance: 2+ years’ experience with search relevance and ranking optimization.
• Analytics & Testing: Experience with web analytics and A/B testing, ideally in an e-commerce context.
• Analytical Skills: Strong analytic skills working with structured and unstructured datasets.
• Root Cause Analysis: Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Business Acumen: Strong business mindset and the ability to articulate concepts clearly to various stakeholders with both technical and business backgrounds.
• Growth Mindset: Growth mindset with a strong drive to learn, take ownership, and promote a culture of continuous improvement and learning.

Responsibilities

• Analyzing 1st party and 3rd party analytics and A/B test data to make judgements about search & discovery performance (query spectrum coverage, result-set relevance, and ranking efficiency).
• Working with large customers to improve AI feature adoption, expansion, and renewal rates through the application of search performance data assessments.
• Tying performance data to business outcomes and telling a clear and compelling story, tailored to each customer’s maturity level on their search & discovery journey.
• Delivering ROI analyses for prospective and existing customers to inform business cases for AI feature adoption, contract renewal decisions, and engineering resource allocation.
• Analyzing and optimizing core ranking and AI feature configuration.
• Identifying and advising customers on the areas where they should focus their efforts to get the most out of Algolia’s AI Search platform.
• Developing and sharing thought leadership with fellow colleagues in our Pre-sales and Customer Success teams.

Nice to Have

• Experience with recommender systems and ranking systems and their performance measurements (e.g., nDCG, mAP, MMR, F1).
• Experience with evaluating machine learning models, especially vector search LLMs and SLMs.

Application Instructions

• Not specified

Company Information

• Company: Algolia
• Mission: Passionate about our customers and improving their business outcomes with optimized search solutions.