Senior Salesforce Engineer - Customer Care Technology (all genders) at Zalando

Berlin, Berlin, Germany

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, RetailIndustries

Requirements

Proficiency in Salesforce Service Cloud, including case management, Omni-Channel routing, Flows, and Lightning Web Components (LWC)
Strong technical Salesforce skills with expertise in Apex, Visualforce, and other Salesforce technologies
Experience in customer care domain knowledge
Ability to collaborate with cross-functional teams (frontend, backend, applied scientists, product managers, stakeholders)
Adaptability in an agile environment

Responsibilities

Develop and customize Salesforce solutions using Apex, Visualforce, Lightning Web Components, and other Salesforce technologies to support customer care processes
Implement automation using tools like Process Builder, Flow, and AI-driven automation to streamline customer service workflows, automate responses, route cases, and handle repetitive tasks
Enhance digital self-service options, including developing knowledge bases, improving chatbot functionality, and creating self-service portals
Integrate Salesforce platform with backend, frontend, and other relevant systems
Collaborate closely with engineers, product managers, and stakeholders across the organization
Work in an agile environment with flexibility and adaptability
Build and maintain scalable, AI-powered solutions to optimize customer self-service, automate processes, and handle millions of customer queries monthly

Skills

Salesforce

Salesforce Platform

Automation

Scalable Solutions

Frontend

Backend

Zalando

European online fashion retail marketplace

About Zalando

Zalando operates as a major e-commerce platform in Europe, focusing on fashion and lifestyle products. It allows customers to shop for a wide variety of clothing, shoes, and accessories from both established and emerging brands through its website and mobile app. The platform generates revenue by selling products directly to consumers and earning commissions from third-party sellers who list their items on Zalando. A key feature of Zalando is its commitment to providing a smooth shopping experience, which includes free delivery and returns, a large selection of products, and personalized recommendations. Zalando Plus, a premium membership program, offers additional benefits like faster shipping and exclusive deals. The company distinguishes itself from competitors by investing in technology and logistics to enhance customer satisfaction and streamline operations.

Berlin, GermanyHeadquarters

2008Year Founded

$149.8MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees