Senior Retailer Services Executive at Nielsen

Vilnius, Vilnius County, Lithuania

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Packaged Goods, Market ResearchIndustries

Requirements

2–5 years of experience in the CPG industry and/or related fields (insights, category management, market research)
Prior experience with NIQ (or similar) solutions in analytics
Strong analytical mind and excellent numerical skills
Proficiency in Microsoft Excel, PowerPoint
Experience in handling presentations or willingness to develop presentation skills
Consultative client skills and innovative problem-solving abilities
Effective communication and data visualisation skills
Strong organisational and interpersonal skills
Digital savvy and a fast learner of tools and concepts
Experience coaching others in data analysis and analytical tools
Bachelor's degree required; an Honour’s degree is a plus
English and Lithuanian - upper intermediate level
Competencies: Good Communication skills, Service focus & relationship building, Creativity & innovation, Information seeking, Consultative storytelling, Process & Time Management
RMS, NIQ Solutions would be an added value, as well as Retail & FMCG Industry Knowledge

Responsibilities

Act as the face of the company and its digital solutions, driving customer ROI, value creation, and business growth through strategic insights and analytics
Build strong partnerships with clients, support onboarding, and deliver impactful recommendations using NIQ tools and data
Lead client relationships, execute service models, and coach junior team members while identifying and converting growth opportunities
Serve as relationship owner within Customer Success team
Lead Joint Business Planning (JBP), Quarterly Business Reviews (QBR), and manage Net Promoter Score (NPS)
Educate customers on relevant features and functionalities tailored to their business needs
Deliver insightful presentations and actionable recommendations
Help improve renewal rates by demonstrating clear business outcomes and value
Develop fact-based answers and analyses to complex business questions
Build and maintain strong client relationships, including engagement at C-suite level
Identify and convert opportunities, including generating sales leads
Coordinate internal departments to meet client deadlines
Collect and provide feedback to product and operations teams to improve client experience
Collaborate with other business units to identify strategic opportunities
Execute service model and Thought Leadership Projects
Lead client briefings and onboarding processes
Coach junior team members and support their development

Skills

CPG

Insights

Category Management

Market Research

Analytics

Joint Business Planning

Quarterly Business Reviews

Net Promoter Score

Microsoft Excel

PowerPoint

Client Relationship Management

Sales Lead Generation

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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