Senior Research Manager at Nielsen

Santiago, Santiago Metropolitan Region, Chile

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Market Research, Media, AnalyticsIndustries

Requirements

Strong sense of urgency and accountability to drive client outcomes
Proven experience in leading a team, managing people, and developing talent
Able to work collaboratively with internal & external teams
Capable to maintain positive client relationships in complex situations & resolve client issues
Strong logic, deductive reasoning, problem-solving, and critical thinking skills
Skilled & polished communicator, including client presentations
Able to synthesize data & simplify findings to solve client business issues
Strong project management skills and ability to manage multiple priorities
Experience using large data sets to find insights and make recommendations
High say-do ratio
Experience in driving organizational transformation (plus)
Proven track record in Analytics (incomplete in description)

Responsibilities

Support the Regional Customer Success Brand & Media lead in designing the practice area organization balancing methodological, language and technical needs
Support the Regional Customer Success Brand & Media lead in managing the P&L of the practice area including W&S and T&E budgets
Support hub strategy for market and product lines
Coordinate and drive cross-training programs to maximize solution and delivery excellence, expertise, and staffing flexibility
Set and measure a high level of delivery standards driving client satisfaction
Contribute to meet regional revenue targets by supporting repeat sales and timely deliverables
Coordinate and support with regional Sales partners on client and project revenue growth, retention, and profitability
Represent Customer Success at key client meetings, Top-To-Top meetings, and key engagements as relevant
Work with global commercial strategy team and across regions within the global SA&I customer success team to develop and implement best delivery practices
Target reductions in cycle time across ad hoc methods
Drive high level employee engagement and retention
Foster a culture of continuous improvement and accountability to drive organizational efficiency
Key stakeholder in providing input into product and toolkit roadmap, representing regional needs for the practice area
Support/enable industry and thought leadership efforts
Monitor KPIs including Team Engagement and Retention, Regional Revenue for the Practice Area, NPS, and EBITDA (e.g., drive repeat sales/renewals, optimize delivery schedules, ensure client response rates, monitor profitability, manage budgets)

Skills

Customer Success

Strategic Analytics

P&L Management

Revenue Recognition

Cross-selling

Upselling

Project Management

Client Engagement

Sales Coordination

Employee Engagement

Continuous Improvement

Budget Management

Stakeholder Management

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

Land your dream remote job 3x faster with AI

Try Jobo Free