Senior Research Manager at Multiverse

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, TechnologyIndustries

Requirements

8+ years of user research experience in a high-growth or fast-paced tech company
Minimum 3+ years managing user researchers with a proven track record of developing talent and building high-trust teams at more than one company
Proven experience in influencing cross-functional teams and senior stakeholders, including Product, Engineering, Learning, Delivery, and SLT
Expertise in a wide range of qualitative and quantitative research methods
Strong synthesis and storytelling skills, including the ability to create executive-ready summaries that land
Experience using AI tools to speed up research workflows

Responsibilities

Lead high-impact, cross-functional research that directly shapes product and business strategy
Build a unified, searchable, taggable insight repository that empowers teams to self-serve and trust research as a source of truth
Ensure research insights are applied across the business—collaborating with Product Directors and Group Leads to influence roadmaps, priorities, and decisions
Champion the voice of both customers and learners at the executive level, while supporting teams to take ownership of insight locally
Establish and scale regular “User Connect Sessions” where product teams join customer calls and/or conduct lightweight research weekly
Actively contribute to experience reviews, embedding customer insights in every journey and interface
Run quarterly insight playbacks to surface the top customer and learner pain points that inform leadership priorities
Operate as a 60:40 player-coach: drive insight work directly while building, managing, and mentoring a high-performing research team
Support direct reports with clear development goals and timely, consistent feedback. Inspire and upskill the team with latest UXR thought leadership and best practice
Continually raise the bar and quality of research at Multiverse through improved UXR ops and impact tracking
Leverage AI tools to streamline research workflows—e.g. synthesis, tagging, pattern recognition—while maintaining rigour and ethics
Enable non-researchers to confidently run foundational research and gather insight through training, coaching, and ops support
Create and track research KPIs to show impact on business outcomes such as retention and CSAT

Skills

User Research

Research Leadership

Cross-functional Research

Insight Repository

Product Strategy

Stakeholder Management

ResearchOps

Multiverse

Provides professional apprenticeships for workforce development

About Multiverse

Multiverse focuses on workforce development through professional apprenticeships, providing on-the-job training programs that help individuals gain skills for high-paying jobs and career advancement. The company operates in the United States and the United Kingdom, partnering with various organizations to tailor apprenticeship programs to meet specific employer and individual needs. Unlike traditional hiring methods, Multiverse's approach is designed to be equitable and accessible, allowing diverse talent to succeed. The company also offers ongoing support and mentorship to apprentices, ensuring they can navigate their career paths effectively. Multiverse's goal is to create a diverse group of future leaders by transforming the way talent is developed and nurtured.

London, United KingdomHeadquarters

2016Year Founded

$402.7MTotal Funding

SERIES_DCompany Stage

Social Impact, AI & Machine Learning, EducationIndustries

1,001-5,000Employees

Risks

Competition from universities offering flexible, career-focused programs may challenge Multiverse.

Rapid AI development could outpace Multiverse's training program updates.

Economic downturns may reduce corporate spending on training, impacting revenue.

Differentiation

Multiverse offers AI-powered apprenticeships, a unique alternative to traditional university education.

The company partners with diverse industries, enhancing workforce skills through tailored programs.

Multiverse's acquisition of Searchlight boosts its AI capabilities and competitive edge.

Upsides

Partnership with Microsoft aims to skill 1 million people in AI by 2025.

Recent leadership appointments focus on financial growth and curriculum development.

AI-Powered Productivity apprenticeships are accredited and eligible for public funding in the UK.

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