Senior Renewals Manager at Entrust

London, England, United Kingdom

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Identity Security, Cybersecurity, TechnologyIndustries

5+ years of renewals management, sales, customer success, or customer-focused account management experience, preferably within an Enterprise SaaS organization
Solid understanding of Identity Verification, Enterprise SaaS applications, or Enterprise Technology Services
Proven track record of quota attainment and achievement of personal and team goals
Proven success in creating new processes and frameworks in a fast-paced, evolving environment
Strong oral and written English communication skills

Own the Renewal Cycle: Plan, drive, and lead all commercial aspects associated with a portfolio of customer renewals, ensuring successful and on-time execution
Negotiate and Administer: Engage directly with key decision-makers to negotiate and administer renewal contracts (in partnership with Legal, Finance, and Deal Desk) that align with both customer and Onfido goals
Strategic Partnerships: Closely partner with Customer Success, Sales, and other internal teams to champion the customer and ensure a successful renewal cycle
Forecasting & Reporting: Maintain and report an accurate rolling 180-day forecast of renewals within your territory, utilizing the Command of the Message framework to qualify and disposition opportunities, and meet or exceed your renewal quota
Drive Growth: Actively discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth and uncover roadblocks to ensure continued partnerships
Process Excellence: Apply the Onfido renewal engagement playbook to cultivate customer retention, uphold current and accurate documentation in Salesforce CRM, and interpret/re-state contractual obligations when necessary