Senior Renewal Manager (Tokyo Based) at Zoom

Tokyo, Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, SaaSIndustries

Requirements

Native Japanese skill (mandatory) and business fluency in English (nice to have)
5+ years experience in SaaS/Cloud environment, preferably in sales, customer success or renewals
Cross-functional collaboration, negotiation skills, and customer relationship management abilities
Expertise in customer retention strategies, including churn forecasting, pipeline management, and health scoring systems
Excellent presentation and communication skills with ability to deliver strategic messaging in customer meetings
Detail-oriented, organized, ethical, and self-motivated with a proactive approach to problem-solving
Technical proficiency with CRM systems (Salesforce, Clari, Zuora) and expert knowledge of enterprise software licensing models

Responsibilities

Managing direct and indirect renewals from designated Book of Business (BoB) to drive high renewal rates, including proactive customer engagement 120-180 days before renewal dates
Identifying and mitigating risk by engaging with at-risk customers, facilitating resolution conversations, and invoking executive engagement when appropriate
Driving revenue retention through upsell/cross-sell opportunities, contract extensions, and complex negotiations to secure multi-year commitments
Forecasting performance weekly and quarterly, tracking renewal opportunities, churn risks, and upsell potential via revenue operations platforms (Clari) and maintaining accurate records in CRM (Salesforce)
Collaborating cross-functionally with CSMs, Sales, Channel teams, Engineering, Support, and Executives to ensure customer success and influence product roadmap priorities
Analyzing renewal performance trends, customer health metrics, and lost renewal data to optimize processes and identify growth opportunities
Developing comprehensive account plans and project strategies while mentoring junior specialists in negotiation tactics and customer engagement best practices

Skills

Salesforce

Clari

Renewal Sales

Customer Retention

Upsell

Cross-sell

Contract Negotiation

Forecasting

CRM

Revenue Operations

Account Management

Customer Engagement

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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