Senior Provider Marketing Associate - New Venture

Position Overview

Spring Health is seeking a Senior Provider Marketing Associate for our New Venture. This role is crucial in shaping the brand's voice for providers and optimizing their experience throughout their journey with us. Utilizing provider-centric, data-driven strategies, you will capture provider sentiments to curate a personalized and fulfilling experience for our entire network, driving growth, engagement, and efficiency. Reporting to the Senior Manager, Provider Strategy of our New Venture, you will support the entire provider journey, from initial onboarding to ongoing engagement and retention.

Location

East Coast, with a strong preference for the New York City area.

Employment Type:

[Employment Type not specified]

Salary:

[Salary not specified]

Responsibilities:

• Lead and optimize the creation of content and collateral supporting the entire provider lifecycle at Spring Health.
• Support multi-channel strategies to onboard, engage, and retain providers, fostering a strong and active network.
• Support the development and execution of larger network strategies to drive engagement with our product platform.
• Establish and manage initiatives to strengthen provider relationships and engagement, such as provider ambassador programs, peer support groups, and focus groups.
• Monitor key performance indicators such as provider retention, satisfaction rates, and engagement metrics to track success and inform improvements.
• Collaborate closely with product, operations, and network teams to ensure a seamless and high-quality provider experience.

What Success Looks Like:

• Optimized Provider Journey: Builds a thoughtful and streamlined provider lifecycle, from initial enrollment to ongoing engagement, leading to reduced time-to-first-session and improved provider satisfaction.
• High Provider Engagement & Retention: Achieves measurable improvements in provider satisfaction scores (e.g., NPS) and a reduction in provider attrition rates, reflecting increased participation in engagement and community-building programs.
• Data-Driven Insights: Establishes robust reporting mechanisms, providing actionable insights that drive improvements in provider experience and operational efficiency across the entire lifecycle.
• Strategic Impact: Enables the successful roll-out and expansion of new Spring Health service lines by ensuring a robust and engaged provider network.
• Cross-Functional Collaboration: Fosters effective partnerships across teams, leading to seamless execution of programs and initiatives.

Company Information:

Our Mission: To eliminate every barrier to mental health.

At Spring Health, we are revolutionizing mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health services, providing care for 10 million people. Our clients include brands like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve generated a net positive ROI for employers and are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Application Instructions:

[Application instructions not specified]