Senior Project Manager, ShareDo

Position Overview

• Location Type: Not Specified
• Job Type: Full-time
• Salary: Not Specified

Clio is a global leader transforming the legal experience by bettering the lives of legal professionals and increasing access to justice.

This role is for a Senior Project Manager to join the Professional Services team in the UK. The team implements ShareDo for legal service providers, focusing on process improvement, profitability, and digital service delivery. The implementation lifecycle includes workshops, sprints, business change, user acceptance testing, and support hand-off. The team embraces continuous process improvement over rigid methodologies. Projects can range in size, with the team managing 20-25 projects concurrently.

Success for clients means quicker, more reliable, and less costly implementations, easier business change, happy users, and faster realization of business benefits. For Clio, success includes these client outcomes and ensuring the professional services function delivers consistent profitability. The project management role is crucial for successful ShareDo implementations for both clients and Clio.

Responsibilities

• Overall commercial accountability for projects.
• Resource management responsibility across a portfolio of projects.
• Working within the Service Delivery customer engagement process and driving continuous improvement.
• Managing finances, planning, risk, and client stakeholders and relationships.
• Proactively managing and communicating with clients to ensure a high level of customer satisfaction.
• Collaborating with internal teams to maintain an ongoing understanding of features and functionality and translate this into best practices for customers.

Requirements

• Proven experience as a Project or Programme Manager with a capability to deliver successful projects.
• Strong understanding of process and change management.
• Leadership by example, with a people-first approach.
• Driven by the satisfaction of creating something unique and of value.
• Passionate about business change through technology and the possibilities of products like ShareDo.
• Experience delivering projects on time and exceeding customer expectations.
• Attention to detail and experience in project financial reporting.
• Understanding of SaaS architecture and modern software methodologies.
• Ability to communicate effectively with technical teams and understand product complexities.
• Proven experience managing projects using Agile methodologies and driving iterative delivery in a fast-moving environment.
• Excellent communication skills, able to liaise between cross-functional teams, stakeholders, and clients.
• Ability to translate technical concepts into language understandable to non-technical stakeholders.
• Sharp analytical skills, with the ability to identify project risks, develop mitigation strategies, and solve complex problems.
• Experience and education are considered, but practical capability is prioritized.

Company Information

Clio is a global leader transforming the legal experience by bettering the lives of legal professionals and increasing access to justice.