Senior Project Manager

Employment Type: [Not Specified] Location Type: Remote (EST or CST based) Salary: [Not Specified]

Position Overview

Tines, a leading orchestration, automation, and AI platform, is seeking a Senior Project Manager to join its global Customer Success organization. Founded in 2018 with co-headquarters in Dublin and Boston, Tines empowers businesses to optimize workflows, mitigate risk, reduce tech debt, and focus on high-impact tasks. Our platform integrates with any API-enabled service, enabling diverse customers, from startups to public companies like Canva and Databricks, to achieve their goals faster. Tines is designed for security and privacy, making it a preferred choice for security-focused teams.

At Tines, we are guided by our core values: Simplicity, Speed, and Soundness. We are dedicated to exceptional customer experiences and fostering a culture of curiosity, growth, and integrity. This is an exciting opportunity to contribute to the shaping of processes and supports within an early-stage startup.

Responsibilities

Professional Services Engagements:

• Oversee the successful execution of professional services engagements, managing project scope, deliverables, and customer expectations.
• Collaborate with cross-functional teams to ensure the timely and high-quality delivery of professional services.
• Create, customize, and deliver customer Statements of Work after proper scoping with Customer Success Engineering.
• Manage timelines, communications, change management, and User Acceptance Testing (UAT) throughout professional services engagements.
• Develop and track actionable and measurable success metrics.

Enterprise Customer Onboarding:

• Project manage onboarding processes in partnership with Customer Success Management for enterprise customers.
• Organize technical trainings, provide weekly progress reporting, and help plan the onboarding of multiple teams and users simultaneously.
• Partner with a Customer Success Manager to review customer health and suggest success plans.
• Assist in unblocking customers and Customer Success Engineers throughout engagements.

Internal Projects:

• Occasionally drive internal projects, such as Product Feature Betas, Case Study Interviews, Migrations, or Data Initiatives.

Requirements

• Ability to Execute: Proven ability to drive tasks to completion and work diligently to achieve objectives.
• Detail-Oriented Approach: Meticulous attention to detail in all aspects of project management, including documentation and scheduling, to ensure accuracy and quality.
• Commitment to excellence and diligent work ethic to ensure timely delivery without sacrificing quality.
• A proactive approach to seeking continuous improvement and driving progress and accountability.
• Ability to articulate ideas clearly and precisely.
• Embody the Tines values of speed, simplicity, and soundness.

Company Information

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT and other security-focused teams. At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.

Application Instructions

[Not Specified]