Senior Program Manager, People Development at PagerDuty

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Digital OperationsIndustries

Requirements

4+ years of experience in Learning & Development, Program Coordination, HR, or a related field (tech or high-growth environment a plus)
Experience facilitating training sessions or group learning (virtual and/or in-person)
Strong organizational and project management skills; able to juggle multiple tasks and deadlines with attention to detail
Excellent written and verbal communication skills
Ability to work collaboratively with a variety of stakeholders and teams
High integrity, empathy, and ability to handle confidential information with care
Proactive, resourceful, and eager to learn and grow

Responsibilities

Program Operations & Logistics: Coordinate and execute logistics for learning programs, including scheduling sessions, managing invites, preparing materials, booking rooms/virtual spaces, and handling communications. Serve as a primary point of contact for program stakeholders and participants
Session Support: Manage attendance, troubleshoot tech, distribute materials, and ensure a seamless participant experience during training sessions
Content Management & Instructional Design: Design, update, and manage learning content, toolkits, and resources using instructional design principles. Incorporate feedback and data to enhance content and program effectiveness
Facilitation: Deliver live (virtual and in-person) training sessions for employees and people leaders, using engaging facilitation techniques to create an inclusive and impactful learning environment
Measurement & Reporting: Track attendance, completion, and engagement metrics for learning programs. Assist with basic data analysis and reporting to help measure program outcomes
Cross-Functional Collaboration: Work closely with People Business Partners, facilitators, and other teams to ensure programs run smoothly and meet business needs. Coordinate with vendors and external partners as needed
Continuous Improvement & Innovation: Identify opportunities to streamline processes, improve documentation, and enhance the learner experience. Research and recommend new tools, technologies (including AI), and best practices to keep our programs fresh and effective

Skills

Key technologies and capabilities for this role

Program ManagementLearning Program DeliveryInstructional DesignFacilitationLogistics CoordinationContent ManagementStakeholder ManagementMetrics TrackingData AnalysisVirtual TrainingIn-person Training

Questions & Answers

Common questions about this position

What experience is required for the Senior Program Manager, People Development role?

Candidates need 4+ years of experience in Learning & Development, Program Coordination, HR, or a related field, preferably in a tech or high-growth environment, along with experience facilitating training sessions virtually or in-person.

What are the key skills needed for this position?

The role requires strong organizational and project management skills to juggle multiple tasks and deadlines with attention to detail, plus excellent written and verbal communication skills and the ability to work collaboratively.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at PagerDuty?

PagerDuty offers a flexible, award-winning workplace where you'll collaborate with kind and ambitious people to tackle complex problems and build a more equitable world.

PagerDuty

Incident management and response platform

About PagerDuty

PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process aids in reducing downtime and maintaining service quality across sectors like technology, finance, healthcare, and retail. PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company also provides premium support and professional services, enhancing its offerings. Overall, PagerDuty aims to help organizations efficiently manage and resolve IT incidents, ensuring the reliability of their digital services.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$168.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health, AD&D, Disability, Vision, Life, and Dental Insurance

Paternity and Maternity Leave

Employee Assistance Program

PTO (Vacation / Personal Days)

Sick Time

Remote Work

Adoption Assistance

401(k)

Employee Stock Purchase Program

Flexible Spending Account

Student Loan Repayment Plan

Risks

Emerging AIOps platforms may erode PagerDuty's market share.

Economic downturns could affect subscription renewals and acquisitions.

Reliance on third-party integrations poses risks if partners change APIs.

Differentiation

PagerDuty integrates seamlessly with popular tools like Microsoft Teams and Slack.

Recognized as a leader in GigaOm's 2024 Radar for AIOps.

Subscription-based model ensures steady recurring revenue from diverse industries.

Upsides

Enhanced chat collaboration attracts more enterprise clients relying on Microsoft Teams and Slack.

Strategic focus on public sector and Americas sales expands market reach.

Investments by Intech and Quantbot indicate confidence in growth potential.

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