Professional Services Software Engineer

Employment Type: Full Time Location Type: Remote (within the country noted in the job description)

About JumpCloud

JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.

About the Role

Professional Services Software Engineers are members of the Customer Tools engineering team at JumpCloud. The Customer Tools team owns, maintains, and builds creative and custom solutions directly to/for our customers. These tools and solutions range from stand-alone automation tools with full-blown GUIs to interactive CLI scripts and custom reports of varying complexity. The Customer Tools team is part of the Professional Services department at JumpCloud, which offers the team a unique engineering environment and experience along with the opportunity to work on a wide range of projects that touch various aspects of the JumpCloud platform.

What you’ll be doing:

• Meet with and build solutions for customers.
• Collaborate with members of the Customer Tools team on projects and solutions that improve quality of life for customers.
• Leverage Jira to track work and liaise with internal stakeholders and other engineering teams.
• Interact directly with customers on projects, providing a scope of work, building documentation, and supporting implementation.
• Identify trends and review data to make informed decisions regarding tooling improvements.
• Communicate regularly with various internal JumpCloud departments.
• Lead stand-ups, planning/review meetings, and post-mortems.
• Represent the Customer Tools team in strategic meetings with other internal stakeholders in JumpCloud.
• Own and design complex tools and solutions using your advanced knowledge of your primary language and deep understanding of JumpCloud’s code base and customers.
• Lead the prioritization of work for each sprint.
• Provide regular feedback and opportunities for growth to less experienced members of the team.
• Actively seek opportunities to improve other members of the team and contribute to key initiatives led by GCS, Engineering, and Product.

We’re looking for:

• A strong desire to build solutions that make IT admin’s lives easier.
• Creative approaches to solving problems and providing solutions using engineering best practices.
• A deep understanding of the value that each script or tool can provide to each customer, and the importance of that value.
• Analytic and collaborative approach to understanding solutioning from the customer’s perspective.
• At least 9 years of experience in programming/scripting in a professional environment for an internal IT department, MSP, or Software company, etc.
• Experience working as part of an agile software team.
• Familiarity with all stages of the SDLC.
• Experience leading technical teams and owning engineering initiatives.
• Bachelor’s degree or 8-9+ years relevant experience.

Technical Experience Required:

• PowerShell scripting
• Bash scripting
• Windows/Mac Administration
• Cloud computing services (AWS, Azure, GWS etc)
• Working with RESTful APIs
• Usage and management of Git repositories
• Python or other object-oriented languages

Desired (but not essential) experience:

• Experience working with JumpCloud or other Cloud Directory services (Azure, Okta, OneLogin etc) in an Administrative capacity.
• Hands-on experience with networking and authentication protocols and concepts such as LDAP(S), RADIUS, SAML, OIDC, or SCIM.
• Linux administration.
• Experience contributing to and working on open-source projects.
• Having built, managed, or contributed to integrations between SaaS solutions.
• Experience with leading engineering teams.

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