Senior Professional Services Consultant- Public Sector at WalkMe

Austin, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Public Sector, TechnologyIndustries

Requirements

Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus
Strong understanding of user behavior and how to improve user engagement through WalkMe
Familiarity with HTML, CSS, and JavaScript to customize and integrate WalkMe elements into web applications
Proven experience working with FedRAMP, implementing SaaS products with federal agencies and understanding of government security frameworks (e.g., NIST, FISMA)
In-depth knowledge of ATO processes and experience in guiding clients through the authorization process
Analytical mindset, capable of interpreting data to make data-driven decisions and optimize WalkMe implementations
Excellent communication and collaboration skills, with the ability to work effectively in a team environment
Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines
Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations
Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources

Responsibilities

WalkMe Implementation: Design, build, and implement interactive experiences for customers to drive business impact, such as enhancing end-user onboarding experience and accelerating feature adoption
Consultation: Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences
Project Management: Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget. Effectively manage project risks and provide regular status updates to all involved parties
Data Analysis: Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement. Constantly strive to increase WalkMe's effectiveness and user engagement
Knowledge Transfer: Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications
Troubleshooting: Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices
Collaboration: Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders
Continuous Learning: Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies

Skills

WalkMe

SAP

Digital Adoption Platform

Project Management

Implementation

Consulting

User Experience

Onboarding

Feature Adoption

Customer Success

WalkMe

Digital adoption platform for user guidance

About WalkMe

WalkMe specializes in Digital Adoption Platforms (DAP) that enhance user experiences for employees and customers. The platform works by overlaying visual cues and personalized content on websites or enterprise software, which helps users with onboarding, training, and provides real-time contextual guidance. This approach allows users to navigate complex systems more easily and efficiently. Unlike many competitors, WalkMe focuses on continuous support and updates through a subscription-based model, ensuring that clients receive ongoing assistance. The main goal of WalkMe is to improve enterprise productivity and user engagement by facilitating effective digital adoption in the workplace.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$299.1MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families

401(k) with company matching program

Parental Leave programs

Vacation policy to encourage a healthy work-life balance

WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement

Risks

SAP acquisition may lead to internal restructuring and potential operational disruptions.

Integration with SAP's offerings could face technical challenges, delaying benefits.

Intensifying competition in the digital adoption market could erode WalkMe's market share.

Differentiation

WalkMe offers a code-free platform for digital adoption, simplifying user experiences.

The platform provides real-time contextual guidance, enhancing onboarding and training processes.

WalkMe's subscription model ensures continuous support and updates for enterprise clients.

Upsides

Increased demand for digital adoption platforms boosts WalkMe's market potential post-pandemic.

Strategic partnerships with Cognizant and UST expand WalkMe's reach and capabilities.

WalkMeX, an AI copilot, enhances user engagement with contextual awareness and AI-driven suggestions.

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