Senior Professional Services Consultant - CGM at Brightseed

Peachtree Corners, Georgia, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Durable Medical Equipment, Medical SoftwareIndustries

Requirements

Minimum 7 years of Consulting/Implementation experience
Minimum 4 years in Healthcare Consulting
Minimum 3 years in DME operations with CGM resupply
Strong understanding of HCPCS coding and payer requirements for CGM
Knowledgeable of CGM devices and their supply components
Familiarity with Medicare DMEPOS guidelines and CGM billing compliance
Understanding of SaaS web-based technologies and applications
Knowledge of software implementations, system workflows, and implementation best practices
Ability to manage customer expectations and drive project results
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
Adaptive learner who is self-directed, highly motivated, with strong dedication to tasks and project goals
Outstanding presentation, written, and verbal communication skills to engage technical and non-technical customers
Ability to thrive in a fast-paced, high-pressure environment and contribute to a high-performing team
Bachelor’s degree in education, nursing, or related field

Responsibilities

Lead the implementation of CGM workflows within the resupply software platform, ensuring seamless integration with customer operations and alignment with best practices
Configure system logic for HCPCS codes and monthly supply allowances
Collaborate with customers to define and configure business rules related to CGM eligibility, documentation, and resupply frequency
Ensure software workflows are compliant with Medicare and Commercial Payer policies for CGM coverage
Analyze, troubleshoot, and document software issues reported by customers to ensure timely resolution and clear communication with internal teams
Drive collaborative working sessions with customers to gather, understand, and document detailed business and technical requirements for successful implementations
Participate in project meetings and provide regular status updates to project team utilizing Smartsheet, ensuring alignment on timelines, deliverables, and key milestones
Address customer escalations by identifying root causes and implementing corrective actions through appropriate Brightree channels, ensuring customer satisfaction and issue resolution

Skills

CGM

Continuous Glucose Monitoring

Resupply workflows

HCPCS codes

Medicare compliance

Payer guidelines

DME software

System configuration

Business rules

Troubleshooting

Implementation

Brightseed

AI platform for discovering health-boosting compounds

About Brightseed

Brightseed discovers beneficial compounds in nature that can enhance human health using artificial intelligence. Their Forager® platform identifies bioactive compounds—small molecules from plants and microbes that positively affect biological functions. They also offer Brightseed™ Bio Gut Fiber, which contains bioactives that support gut health. By partnering with companies, Brightseed provides insights into bioactives and their health benefits, aiming to unlock the potential of these compounds.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$123.8MTotal Funding

GRANTCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Hybrid work flexibility

Medical, dental, & vision

Unlimited PTO

Life insurance

EAP

401(k) plan

Mental health platform

Employee discounts

Cell phone & commuter costs

Parental leave

Risks

Increased competition from established brands like Centrum in the bioactive market.

Over-reliance on partnerships like Manitoba Harvest could limit market reach.

Regulatory scrutiny poses challenges as Brightseed expands in the health and wellness sector.

Differentiation

Brightseed uses AI to discover bioactives, accelerating discovery from years to months.

Forager® A.I. maps bioactives to health outcomes with unprecedented accuracy and speed.

Brightseed's Bio Gut Fiber is made from upcycled hemp hulls, appealing to eco-conscious consumers.

Upsides

Growing consumer interest in personalized nutrition boosts demand for Brightseed's bioactive products.

Rising gut health awareness increases demand for Brightseed's gut health-focused bioactives.

Regulatory support for bioactives in supplements facilitates Brightseed's market expansion.

Land your dream remote job 3x faster with AI

Try Jobo Free