Senior Product Owner

San Antonio, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, InsuranceIndustries

Requirements

Candidates should have 5+ years of experience in product ownership or product management, preferably in healthcare or contact center environments. They must possess hands-on experience with agile/scrum methodologies and tools like Jira or Azure DevOps, and demonstrate a proven ability to write clear, actionable user stories and acceptance criteria. Excellent communication and stakeholder engagement skills are essential, along with a Bachelor’s degree in business, healthcare, technology, or a related field. Preferred qualifications include an understanding of pharmacy operations and Medicare Part D, experience with contact center platforms and CRM integrations, familiarity with healthcare compliance and accessibility standards, and a willingness to learn and apply AI or automation tools.

Responsibilities

The Senior Product Owner will partner with Product Managers and SMEs to understand business context and associate pain points. They will own and manage the product backlog, ensuring stories are well-defined and prioritized, and lead story refinement sessions. This role involves providing day-to-day direction to the development team, participating in agile ceremonies, and collaborating with QA and engineering to resolve issues. The Product Owner will monitor product performance and user feedback for continuous improvement, and apply AI and automation tools to streamline workflows. They will also ensure solutions are compliant with healthcare regulations and scalable across the enterprise.

Skills

Product Ownership

Product Management

Healthcare

Contact Center Technologies

Pharmacy Operations

Medicare Part D Operations

Agile Methodologies

Scrum

Jira

Azure DevOps

User Stories

Backlog Management

Automation

Healthcare Regulations

Scalability

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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