Senior Product Manager, Messaging Experience

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

About Ada: Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless. Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them. Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service. At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you. Learn more at www.ada.cx.

Who We Are Looking For

At Ada, Product Managers own their work end-to-end, shaping every stage—from ideation to market launch. This is a highly visible, high-impact role, where you’ll play a key part in defining and delivering innovative AI-driven experiences. We’re looking for a driven Senior Product Manager who thrives in complex, fast-moving environments. You embrace challenges, act decisively, and relentlessly pursue results. You are curious by default, asking ‘why’ until you get to the root of a problem. Your decisions blend data, intuition, and customer insight, ensuring everything you build is intentional, high-quality, and deeply integrated into the broader product. You will be joining the Messaging Experience Team. You focus on what matters most, prioritizing a few, high-impact initiatives that elevate the entire platform. You think ahead, architecting strategies that not only solve today’s challenges but also position Ada for what’s next.

What You’ll Get to Do Every Day

• Redefine AI-driven messaging for customer support – Invent breakthrough ways for Ada’s AI Agent to engage with users across chat, mobile, and social messaging.
• Ensure our AI Agent is responsive, intuitive, and capable of delivering exceptional customer experiences in messaging.
• Create new UI experiences for AI-powered messaging – Design a new set of messaging components and UI patterns that enable Ada’s AI Agent to deliver services in new contexts and user experiences.
• Rethink how AI-driven messaging is presented to both customers.

Requirements

• Not specified

Responsibilities

• Not specified

Application Instructions

• Not specified