Ada

Senior Product Manager, Messaging Experience

Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Service, Artificial Intelligence, Software as a Service (SaaS)Industries

Requirements

Candidates should possess a Bachelor’s degree in a related field, along with 5+ years of experience in product management, ideally within the customer service or AI space. Strong analytical and problem-solving skills are essential, as is the ability to prioritize effectively and drive results. Experience with agile development methodologies and a deep understanding of customer experience principles are also desired.

Responsibilities

As a Senior Product Manager, you will own the end-to-end process of defining and delivering innovative AI-driven messaging experiences for Ada’s AI Agent, including redefining AI-driven messaging for customer support, creating new UI experiences for AI-powered messaging, and ensuring the AI Agent is responsive and intuitive. You will also focus on prioritizing high-impact initiatives, architecting strategies for future growth, and integrating messaging components into the broader product platform.

Skills

AI-driven product management

Customer experience

Product lifecycle management

AI technology

Fast-paced environment adaptation

Decisiveness

Results-oriented

Curiosity

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Key Metrics

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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