Senior Product Manager - Guest Messaging at Canary Technologies

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, TechnologyIndustries

Requirements

5+ years of product management experience, ideally in B2B SaaS, with a proven track record of launching successful features that drive measurable results
Strong product intuition and customer empathy – you can identify valuable problems and craft elegant, effective solutions
Experience working on messaging platforms, communication tools, or workflow automation is a strong plus
Data-informed but customer-obsessed – you use metrics to guide prioritization and feedback to shape product direction
A collaborative mindset – you work seamlessly with Engineering, Design, and Go-To-Market teams to drive outcomes
Comfortable working in a fast-paced, high-growth startup environment with shifting priorities and high expectations
Excellent communication and stakeholder management skills, with the ability to influence and build consensus

Responsibilities

Own and drive the product vision, roadmap, and execution for Canary’s AI-powered Guest Messaging platform
Collaborate with Engineering and Design to deliver intuitive, reliable, and high-impact features that help hotels automate and personalize guest communication
Work closely with Sales, Customer Success, and Marketing to ensure strong product adoption and deliver measurable customer outcomes
Deeply understand hotel staff workflows and guest needs through user research, customer interviews, and usage data
Leverage data and customer insights to prioritize product decisions and iterate on features that improve activation, engagement, and retention
Partner with stakeholders to translate business goals into clear product requirements and user stories
Define and track key success metrics aligned with product and business objectives
Stay current with trends in messaging platforms, AI, automation, and hospitality technology, bringing innovative ideas into the product

Skills

Product Management

B2B SaaS

User Research

Customer Interviews

Data Analysis

Metrics

Messaging Platforms

Workflow Automation

Hospitality Technology

Roadmap Execution

Product Vision

Canary Technologies

Hospitality management software for hotels

About Canary Technologies

Canary Technologies specializes in hospitality management software aimed at improving the guest experience and optimizing hotel operations. Their main product is a Digital Guest Journey Platform that offers features like room upgrades, early check-in, late checkout, and other amenities, allowing hotels to provide personalized services while maximizing revenue. This platform integrates smoothly with existing hotel technologies, ensuring efficient operations. Unlike many competitors, Canary Technologies operates on a subscription-based model, providing a scalable software-as-a-service (SaaS) solution that caters to a wide range of clients, from small boutique hotels to large chains. The company's goal is to transform hotel management by enhancing guest satisfaction and driving revenue growth.

None, CaliforniaHeadquarters

2018Year Founded

$92.5MTotal Funding

SERIES_CCompany Stage

Enterprise Software, Consumer GoodsIndustries

51-200Employees

Benefits

Health insurance

Flexible working hours

Training & career development

Regular team building events

Travel stipend at Canary hotels

Internal promotions

Stocked kitchen

Risks

Emerging competition from Otelier's AP automation product challenges Canary's market share.

Guesty's $130 million funding round enhances its competitive capabilities.

Rapid AI growth in tourism increases pressure on Canary to innovate.

Differentiation

Canary Technologies offers a comprehensive Digital Guest Journey Platform for hotels.

The platform integrates seamlessly with existing hotel technology stacks.

Canary Technologies focuses on AI-driven personalization in guest services.

Upsides

Canary Technologies won eight 2025 HotelTechAwards, showcasing industry recognition.

Partnerships with BWH and TUI Hotels enhance Canary's market presence.

The rise of contactless technology adoption benefits Canary's mobile check-in solutions.

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