Senior Product Manager, CX AI Intelligence at DraftKings

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Gaming, Technology, Sports BettingIndustries

Requirements

Bachelor’s Degree in Computer Science, Marketing, Data Science, or any suitable combination of education, training, and experience
At least 7 years of product management experience with a track record of delivering AI or data-driven products that improve customer or operational outcomes
Expertise in customer-facing AI applications, including large language models, natural language processing, and agent assist tools
Experience leading PMs and collaborating with cross-functional engineering and operations teams
Proven ability to define metrics, assess impact, and iterate quickly based on data and feedback
Strong communication and influence skills across technical and business audiences
Experience with chatbot platforms, conversational AI, or customer support systems (plus)
Familiarity with automation frameworks such as MCP, Agent to Agent, or n8n, and with contact center operations (plus)
Understanding of human-in-the-loop systems, data governance, and AI evaluation practices (plus)

Responsibilities

Define and drive the AI roadmap for Customer Platform, aligning product investments with customer needs and business goals
Launch tools for customers, agents, and VIP hosts, including copilots, summarization features, and automations built with MCP, Agent to Agent, and n8n
Translate user feedback, conversation data, and performance metrics into product opportunities that reduce friction and increase scale
Set and monitor KPIs for resolution time, experience quality, automation rates, and agent productivity to inform iteration
Ensure AI deployments meet DraftKings’ standards for privacy, transparency, and fairness through close collaboration with Legal, Compliance, and Security
Mentor product managers to balance technical depth with customer empathy and operational execution
Partner with AI Platform, Product, and Operations teams to align infrastructure, data strategy, and experience design

Skills

Product Management

Customer Experience

Chatbots

Copilots

Automation

MCP

Agent to Agent

n8n

Data Science

KPIs

Roadmap

Governance

Privacy

Compliance

DraftKings

Online platform for fantasy sports and betting

About DraftKings

DraftKings operates in the online gaming and entertainment industry, focusing on daily fantasy sports, sports betting, and online casino games. Users can engage in daily fantasy sports contests for cash prizes, place bets on various sports events, and play casino games like slots, blackjack, roulette, and poker. The platform also includes a marketplace for digital collectibles, allowing users to buy, sell, and trade NFTs of celebrities. DraftKings ensures compliance with gaming regulations, providing a secure environment for its users. Unlike many competitors, DraftKings offers a diverse range of gaming options and revenue streams, attracting a wide audience of sports fans, gamblers, and digital collectors. The company's goal is to create a comprehensive and safe platform for users to enjoy various gaming activities and digital asset trading.

Boston, MassachusettsHeadquarters

2012Year Founded

$911.4MTotal Funding

IPOCompany Stage

Crypto & Web3, GamingIndustries

1,001-5,000Employees

Benefits

Performance Bonus

Company Equity

Risks

Class action lawsuit for alleged unlawful account termination could damage reputation.

Accusations of collusion with FanDuel may lead to antitrust investigations.

Sportsbook+ in New York may face regulatory scrutiny over its subscription model.

Differentiation

DraftKings offers a unique combination of fantasy sports, sports betting, and online casino games.

The company has ventured into the NFT market, expanding its digital collectibles offerings.

DraftKings ensures a secure gaming environment through compliance with gaming authorities.

Upsides

Partnership with Delta Air Lines could open new revenue streams through in-flight gaming.

Launch of Sportsbook+ in New York offers enhanced odds, attracting more subscribers.

Entry into the NFT market taps into the growing digital collectibles trend.

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