Senior Product Manager AI Experiences, Support Products at Adobe

San Jose, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Bachelor's degree or equivalent with 7+ years of product management experience. MBA preferred
Expertise in the customer support domain, ideally building AI/ML-powered products
Deep customer appreciation, with a passion for solving real user problems
Experience leading products from zero to one as well as scaling mature products
Strong technical foresight, with a background in platform and systems thinking
Excellent communication, collaboration, and influencing skills across technical and non-technical teams
A bias for action and the ability to disambiguate problems, setting clear direction for the team
Data-informed ideas, with experience using metrics to guide decision making and measuring success
A builder’s mentality – pushing the boundaries of innovation while delivering business impact

Responsibilities

Define product strategy, roadmap, and execution for your area
Bring insights and industry trends to improve the product experience
Translate customer needs and business goals into clear, actionable requirements
Use data and insights to influence product decisions and measures of success
Partner closely with engineering and design to deliver high-quality products at scale
Champion cross-functional alignment and collaboration with partners across the organization
Be a strong voice for the customer in all product decisions
Evangelize high-impact product initiatives from strategy through execution, working closely with business, data, design, and engineering teams to define the vision, prioritize efforts, and deliver relevant outcomes for customers and business

Skills

Product Strategy

Product Roadmap

AI Solutions

Data Insights

Customer Experience

Cross-functional Collaboration

Engineering Partnership

Design Collaboration

Business Alignment

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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