Senior Product Manager - AI
HopSkipDriveSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Customer Service, SaaSIndustries
Requirements
Candidates must have over 5 years of product management experience with a proven history of delivering exceptional products. A strong owner mentality, deep data orientation with experience in data-driven decision-making, and the ability to structure unstructured work are essential. Excellent communication skills for cross-functional influence are required. Experience in AI/ML and at a high-growth startup are considered advantageous.
Responsibilities
The Senior Product Manager will drive the vision and strategy for the agentic AI conversation platform, translating customer needs and market insights into product enhancements and new automation opportunities. This role involves leading key initiatives, working with cross-functional teams to deliver generative AI-powered solutions, defining and measuring business outcomes, and conducting research and competitive analysis to maintain market leadership in LLMs and AI.
Skills
Product Management
AI
GenAI
LLMs
Voice AI
Customer Service
Contact Centers
Product Strategy
Product Development
Machine Learning
Go-to-Market (GTM)
Sales
Customer Success
Product Delivery
Replicant
AI-powered customer service solutions provider
About Replicant
Replicant provides AI-powered customer service solutions designed for businesses with high call volumes, such as restaurants and retail companies. Their platform operates in the cloud and integrates with existing systems like IVR, CCaaS, and CRM, allowing businesses to authenticate callers and resolve issues efficiently. Replicant's pay-as-you-go pricing model enables companies to adjust their customer service capacity based on demand, making it ideal for handling seasonal fluctuations. The platform is available 24/7, which helps eliminate wait times and enhances customer satisfaction. Replicant stands out from competitors by offering seamless integration with various systems and a flexible pricing structure, aiming to improve customer service operations and overall satisfaction for its clients.
San Francisco, CaliforniaHeadquarters
2017Year Founded
$113MTotal Funding
SERIES_BCompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
51-200Employees
Risks
Emerging competitors like Observe.AI and Talkdesk are advancing rapidly.
Businesses are developing in-house AI solutions, reducing third-party dependency.
Privacy concerns and regulatory scrutiny around AI voice data are increasing.
Differentiation
Replicant offers seamless integration with IVR, CCaaS, and CRM systems.
The platform provides 24/7 availability, eliminating customer wait times.
Replicant's AI understands complex speech patterns, including slang and humor.
Upsides
Voice AI is increasingly used to enhance customer service experiences.
AI-driven solutions are expanding into industries like healthcare and finance.
Demand for 24/7 customer service solutions is rising globally.
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