Included Health

Senior Product Designer, Growth & Engagement

Remote

Not SpecifiedCompensation
Senior (5 to 8 years), Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries

Requirements

Candidates should have 6+ years of experience as a product designer, with at least 2 years working on growth, engagement, or conversion-focused experiences, strong expertise in interaction design, and a portfolio showcasing high-quality, high-converting experiences. Experience using AI-powered design and research tools to accelerate prototyping, testing, and iteration is required, along with experience designing and optimizing complex flows, ideally in authentication, onboarding, or coverage verification, and a proven ability to collaborate with cross-functional teams including product, engineering, and marketing.

Responsibilities

The Senior Product Designer will own the end-to-end design of how Included Health communicates its value proposition and guides members into its digital experience, designing and optimizing conversion flows while balancing rapid experimentation with a long-term vision for a seamless, engaging experience. They will simplify complex systems, making authentication and coverage verification intuitive and frictionless, drive experimentation and innovation through A/B tests and rapid iterations, leveraging data and insights to refine engagement strategies, explore new ways to communicate the value proposition, and stay ahead of industry trends. Additionally, they will leverage AI-powered design tools and research tools to build, test, and iterate on high-fidelity prototypes, and recommend and knowledge-share best practices with the team.

Skills

User Experience Design
Conversion Optimization
A/B Testing
Interaction Design
Storytelling
Motion Design
Prototyping
AI-powered Design Tools (v0.dev, Lovable, Bolt, Cursor, Onlook, Spline)
AI Research Tools (Maze, Rally, Marvin)

Included Health

Healthcare advocacy and specialized care services

About Included Health

Included Health focuses on enhancing the healthcare experience for individuals who often face challenges in accessing quality care. The company provides a variety of services, including primary care, behavioral health, and virtual care, ensuring that members receive timely and appropriate treatment. Their model emphasizes 24/7 on-demand care with a diverse group of providers, allowing for personalized support tailored to complex health needs. Unlike many competitors, Included Health prioritizes underserved populations and partners with employers and consultants to deliver comprehensive healthcare solutions that not only improve health outcomes but also help reduce costs. The ultimate goal of Included Health is to make quality healthcare accessible and understandable for everyone, particularly those who have been overlooked by traditional healthcare systems.

Key Metrics

San Francisco, CaliforniaHeadquarters
2020Year Founded
$337.5MTotal Funding
GROWTH_EQUITY_VCCompany Stage
HealthcareIndustries
51-200Employees

Benefits

Along with comprehensive medical, dental and vision plans; all employee spouses and children can access Included Health services at no cost. For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees.

Risks

Competition from Teladoc and Amwell threatens market share.
Post-merger integration challenges could affect service delivery.
Regulatory scrutiny on telehealth may impact operational flexibility.

Differentiation

Included Health offers integrated primary and behavioral health services.
They provide 24/7 on-demand care with diverse providers.
Their data-driven approach enhances healthcare outcomes and reduces costs.

Upsides

Rising demand for telehealth boosts Included Health's virtual care services.
Employers investing in healthcare benefits expand Included Health's client base.
Value-based care models align with Included Health's focus on outcomes.

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