Senior Product Designer

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Customer Service, SaaSIndustries

Requirements

Candidates should have at least 5 years of product design experience, including shipping complex or systems-level work in a product environment. A systems thinker with a strong interaction design foundation is required, along with comfort in handling ambiguity and complexity, and a deeply user-centered approach focused on clarity, trust, and empowerment.

Responsibilities

The Senior Product Designer will design Ada's thinking patterns to ensure high-quality support, architect feedback loops for AI learning, and surface meaningful performance signals to users. They will collaborate with cross-functional teams to ensure cohesive improvements and translate abstract problems into structured experience flows and polished interactions.

Skills

Product Design

Customer Service

User Experience

User Interface

Prototyping

Wireframing

Design Systems

Collaboration

Problem-Solving

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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