Senior Product Design Manager, Growth & Safety at Discord

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Gaming, TechnologyIndustries

Requirements

10+ years of experience in scaled consumer-facing digital product design work, ideally including growth, trust & safety, onboarding, or consumer product experiences
4+ years directly managing design teams of 4 or more, with a track record of growing talent and building cultures of creative excellence
Ability to bring simplicity and clarity to complex problems or opportunity spaces, and turn insights into compelling product directions
Experience designing for sensitive domains like safety, moderation, or integrity, with a nuanced understanding of how to balance user freedom with community protection
Ability to communicate to peers and executive stakeholders in ways that drives action and uplevels execution
Strong leadership skills rooted in empathy: you understand how to staff and grow your direct reports in challenging, supportive ways while motivating teams to deliver excellent results
Comfort operating in ambiguity and navigating tradeoffs between business goals and user wellbeing

Responsibilities

Lead and grow a team of product designers working across growth acquisition, activation, safety experiences and compliance
Inspire teams through strategic storytelling, leading vision sprints that turn complex problems into compelling product directions with milestoned experimentation proposals
Balance competing priorities between growth velocity, user value, product quality and safety integrity, ensuring we build experiences that are effective, high craft and responsible
Uphold high design quality standards, and bring moments of delight and joy, across growth and safety experiences, while ensuring our solutions respect user agency and build trust
Partner closely with cross-functional leaders in product, engineering, data science, and policy to align on strategy and execution
Champion informed design - through product design, user research and data-informed - helping your team deeply understand both new users, power users and safety challenges
Foster a culture of creative excellence, where designers feel empowered to tackle sensitive problems with empathy and innovation

Skills

Product Design

Design Leadership

Team Management

Strategic Visioning

Vision Sprints

User Onboarding

Safety Systems

Growth Acquisition

User Activation

Compliance

Discord

Voice, video, and text communication platform

About Discord

Discord is a communication platform that allows users to connect through voice, video, and text. It serves as a space for friends and communities to gather and share their interests, catering to a wide range of groups such as artists, activists, study groups, and hobbyists. Users can join various communities, known as servers, which host discussions and activities related to their interests. Unlike many other platforms, Discord does not rely on advertising or selling user data; instead, it offers a premium subscription service called Nitro, which provides additional features like enhanced streaming quality and customization options. The goal of Discord is to create a welcoming environment where people can build connections and foster a sense of belonging.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$952.6MTotal Funding

SERIES_HCompany Stage

Consumer Software, Social ImpactIndustries

1,001-5,000Employees

Benefits

Stay healthy - We take care of our team with comprehensive Medical, Dental, and Vision plans.

Parental perks - Spend some quality time with the next generation with parental leave, fertility, adoption, and surrogacy benefits.

Kick back - Stay refreshed with over 19 paid holidays, use-what-you-need sick days, and four weeks of PTO.

Commute easy - In a non-COVID world, get up to $270 per month for your commuting and parking needs.

The loadout - When we’re back in the office, enjoy daily catered lunches and snacks, a desk fund to make your space yours, and whatever you need for your computer setup, including a headphone allowance.

Wellness on us - Take advantage of a quarterly wellness allowance for your gym membership or other wellness activities. Virtual yoga every week!

Transgender benefits - Discord will reimburse up to $20,000 for any procedure related to transition.

Discord HQ - Our office is located in Potrero Hill, a little neighborhood in San Francisco near awesome coffee and food.

Relocation - Excellent relocation bonuses for new hires moving to San Francisco (once it’s safe to return).

Risks

Discord's revenue growth slowed in 2022, indicating potential market saturation.

Integrating Gas may alienate existing users if not managed carefully.

Decentralized platforms like SINOVATE pose a competitive threat to Discord's model.

Differentiation

Discord offers a unique ad-free communication platform with a premium subscription model.

It supports diverse communities, from gamers to artists, enhancing its user base diversity.

Discord's acquisition of Gas expands its reach to a younger, teen-focused audience.

Upsides

Discord's revenue grew 44% in 2022, showcasing resilience in a challenging market.

Integration with AI moderation tools can enhance user experience and safety.

Collaborations with educational platforms position Discord as a key remote learning tool.

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