Senior Product Analyst - Enterprise Product Operations - Fincrime at Wise

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

Strong track record of partnering with operational teams and delivering actionable insights and recommendations that drive operational efficiency
Excellent communicator, able to form own opinions and effectively articulate them to win colleagues round
Solution-oriented and able to own projects from start to finish
Comfortable motivating stakeholders across Wise and negotiating timelines to unblock and make things happen
Commercially minded, comfortable with opportunity sizing, solid experience forecasting and scenario modelling
Expert at crafting dashboards and visualisations that bring data to life, tell a story and have diagnostic power (experience in Looker/Superset preferred)
Proficient with SQL and data pipeline management tools such as Snowflake, dbt, Git, Airflow and Python (full-stack analytics from ingestion to insights)
Nice to Have
Experience working with payments or transaction data
Experience working with sales data in Salesforce or similar, and/or contacts data in tools like Zendesk or Twilio
Experience using other coding languages such as JavaScript (e.g., Google Apps Script automations)

Responsibilities

Support operational forecasting and capacity planning by developing understanding of partners and factors driving operational workload to ensure adequate resourcing and best-in-class experience
Collaborate with operational teams to understand their processes, build operational health scores, and define metrics and KPIs to measure success and drive decision-making
Conduct analysis to reduce friction throughout customers’ lifecycle, working with product and ops teams to ensure seamless onboarding and reduced touch points throughout the transfer lifecycle
Support leads across CSM, KYC, Fincrime and Payment Operations to drive operational efficiency and scalability of Wise Platform
Work closely with Servicing & Operations leads to shape priorities of their teams, building conviction through insights and analysis

Skills

Operational Forecasting

Capacity Planning

KPIs

Metrics

Data Analysis

Product Operations

KYC

Financial Crime

Payment Operations

Operational Health Scores

Wise

Facilitates low-cost international money transfers

About Wise

Wise focuses on international money transfers, providing a low-cost alternative to traditional banks. It uses a peer-to-peer system to match transfers between users in different countries, which helps reduce fees and offers better exchange rates. Customers pay a small, transparent fee for each transaction, and Wise also offers a multi-currency account for managing funds in various currencies. The company aims to maintain high performance and reliability while ensuring transparency and trust with its users.

London, United KingdomHeadquarters

2011Year Founded

$385.5MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

PTO & annual leave

Work from home flexibility

Parental leave

Medical insurance plans

Health & wellbeing discounts

Pension & retirement plans

Social events

Relocation support

Risks

Increased competition from banks integrating Swift services could challenge Wise's market share.

Regulatory scrutiny following Stenn's collapse may increase pressure on Wise.

Bitcoin's low transaction fees could attract customers away from Wise's services.

Differentiation

Wise offers a peer-to-peer system for low-cost international money transfers.

The company provides a multi-currency account for ex-pats, freelancers, and travelers.

Wise's transparent fee structure attracts customers seeking cost-effective money transfer solutions.

Upsides

Partnership with Morgan Stanley enhances Wise's cross-border settlement capabilities.

Expansion into India's remittance market presents significant growth opportunities for Wise.

API integrations offer additional revenue streams and market penetration for Wise.

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