[Remote] Senior Principal Engagement Manager, Banking, Wealth and Insurance Industry at ServiceNow

Candidates must have a minimum of 15 years of high-tech/SaaS industry experience, with over 10 years in Customer Engagement roles. Prior experience with implementing or supporting ServiceNow products in an Enterprise is required, along with excellent cross-functional, technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting. Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out, is essential. Excellent documentation and presentation skills, creative thinking, and a willingness to work hands-on are necessary. Experience with analytics and understanding of metrics and KPIs, thought leadership, strategic thinking, and the ability to gather and analyze data are important. Candidates should possess the ability to communicate abstract ideas clearly, independently manage complex project objectives, and have excellent negotiation and persuasion skills. Facilitation skills in leading and planning meetings, reviews, and retrospectives, strong customer orientation, active listening skills, and the ability to learn quickly are also required. Critical thinking skills and the ability to assimilate and implement new information rapidly are crucial. A BS/BA degree in computer science, engineering, or a related discipline is preferred, and travel up to 50% is expected. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is also a requirement.