Professional Services Practice Manager

Employment Type: Full-Time Location Type: Remote

Position Overview

Lead. Strategize. Transform. Join the Snowflake team as a Professional Services Practice Manager! Are you ready to own your impact at the forefront of the data revolution? As a Senior Practice Manager, you’ll be a key driver in transforming businesses through cutting-edge cloud data solutions. You’ll collaborate with top-tier clients, strategize with elite sales teams, and lead groundbreaking professional service engagements—all while working with the best minds in the industry!

Why This Role?

• Be a Market Leader: Own and execute a strategic vision for Professional Services as a senior individual contributor.
• Drive Meaningful Change: Work with clients to unlock the power of data and fuel digital transformations.
• Lead from the Front: Manage high-impact projects, ensure seamless delivery, and drive revenue growth.
• Collaborate with the Best: Work cross-functionally with top industry experts to shape the future of cloud data solutions.
• Deliver: Meet and exceed bookings, utilization, and consumption targets while delivering exceptional customer experiences.

Responsibilities

• Spearhead services sales execution and project delivery success for key accounts.
• Engage C-level executives to create and execute services roadmaps that drive real business outcomes.
• Own the entire professional services lifecycle—from deal strategy and proposal creation to execution and forecasting.
• Be the go-to expert for cloud-based data warehousing, business intelligence, and AI-powered solutions.
• Be aligned to markets or industries as part of the practice, with services sales alignment to a Sales District Manager and Account Executives.
• Be responsible for both driving service sales enablement/execution and ensuring the successful delivery of services for your assigned accounts.
• Focus on achieving quarterly bookings targets (for Professional Services & Training) while meeting utilization targets by actively managing select project deliveries.
• Be measured on consumption progress and meeting consumption targets at your accounts as part of the broader account team.
• Be the Professional Services point of contact for your accounts.
• Own and contribute to internal process improvements across your team and the broader Professional Services organization.
• Ability and flexibility to travel to work with customers on-site 25% of the time.

Ideal Candidate Profile

• 10+ years of experience in a Sales and Services Delivery role (or similar capacity) interfacing with executives and dealing with complex, technical implementation projects, roadmapping and revenue forecasting.
• Direct experience in a Data Warehousing, Business Intelligence and/or Cloud field.
• Strong understanding of business solutions of our target clients, leveraging data as an enabler. Examples include Customer Data Platforms, cross-industry Data sharing, AI, personalization, etc.
• Proven track record of meeting booking, utilization, and consumption (or similar) targets.
• Proven ability to communicate and translate effectively across both internal teams and customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.

Why Join Our Professional Services Team?

• Unique opportunity to work on a truly disruptive software product.
• Get unique, hands-on experience with bleeding edge data warehouse technology.
• Develop, lead, and execute a market-changing initiative.
• Learn from the best! Join a dedicated, experienced team of professionals.

Company Information & Expectations

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.