Senior People Operations Specialist

Position Overview

Grafana Labs is seeking an exceptional Senior People Operations Specialist to join its dynamic and highly technical People team. This role is pivotal in supporting a rapidly scaling, remote-first, and international team of over 1,000 members across 40+ countries. The Senior People Operations Specialist will be a key contributor, managing the entire employee lifecycle and driving critical global People processes in collaboration with a team of specialists.

Responsibilities

Global Onboarding & Compliance

• Manage new hire documentation from offer acceptance, including global Right to Work checks, background screens, and I-9 Documentation, ensuring a first-class onboarding experience.
• Oversee global contract creation and the background check process, supporting contingent onboarding as needed.

Process Development & Optimization

• Research, build, and continuously improve scalable People tools and processes, identifying opportunities for efficiency and automation.
• Support international entity establishments and key annual People processes such as performance, compensation, promotions, and levelling.

Team Member Support & Communications

• Act as a key point of contact for team member inquiries, providing prompt and accurate resolutions.
• Manage and maintain all global People templates, including employment verifications, visa support, offer letters, and contracts.
• Coordinate candidate visa processes.

Payroll, Finance, Systems & Data Integrity

• Prepare and ensure timely submission of monthly payroll updates, partnering closely with the Finance team for accurate documentation.
• Administer, enhance, and audit all People systems (e.g., Workday, Tangelo, Freshservice), driving data integrity across platforms.

Requirements

• Progressive experience in a People Operations (HR) generalist or coordination role, preferably within a high-growth, remote environment.
• Highly organized with strong attention to detail and excellent follow-through skills.
• Ability to multitask effectively.
• Thrives in ambiguity, demonstrating exceptional problem-solving skills and the ability to make confident decisions with incomplete information. Understands the value of iterating from "good" to "great" rather than delaying for perfection.
• Highly resourceful, adept at both independent work and effective collaboration.
• Demonstrates strong initiative, creative problem-solving skills, and sound judgment.
• Proactive self-starter, willing to ask questions, challenge the status quo, and drive initiatives forward.
• Outstanding cross-functional collaboration skills with a proven ability to build and maintain strong, trusted relationships within the People team and across all levels of the organization (e.g., Finance, Legal, Leadership).
• Highly approachable with a customer service mindset, ensuring positive interactions for all team members.

Company Information

Our People team supports over 1,000 team members in 40+ countries. The team is highly technical, enjoys diving into details, building from scratch, and creating structure through chaos. Grafana Labs is scaling rapidly, and the team is evolving its processes and support at a fast pace.