Senior Operations Manager, RCM Launch at Commure

Mountain View, California, United States

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$120,000 – $160,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, HealthtechIndustries

Requirements

6+ years experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
Comfortable working with data and proficiency in SQL + Excel (SQL a big PLUS or robust analytical experience, e.g., finance, consulting)
Expertise in project management: experience deploying multiple projects in a fast-paced environment; take pride in being on top of things
Energized By People: love interacting with customers and consistently seek to deliver a great customer experience
Truth Seeker: relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
Project Confidence: humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence
40-50% travel required
5-days onsite in Mountain View, CA office unless travelling to client sites

Responsibilities

Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch
Engage in cross-functional collaboration with key internal stakeholders, including Launcher, Account Management, Product, Engineering, and other Operations teams, to provide an exceptional experience for every customer
Contribute to designing and implementing systems and processes that facilitate scalability and efficiency
Breakdown hairy, challenging business problems
Own execution and outcomes
Oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of key metrics
Drive operational metrics (process throughput, defect rate, etc.)
Understand the business in-and-out to be proactive about solving emerging problems

Skills

Key technologies and capabilities for this role

Revenue Cycle ManagementRCMOperationsBusiness Process DefinitionClient OnboardingCross-functional CollaborationProduct ManagementSalesAccount Management

Questions & Answers

Common questions about this position

What is the salary range for the Senior Operations Manager, RCM Launch role?

The salary range is $120K - $160K.

Is this position remote or onsite?

The position requires 5-days onsite in the Mountain View, CA office unless travelling to client sites.

What key skills are required for this role?

The role requires strong cross-functional collaboration skills, ability to design and implement scalable systems and processes, breakdown complex business problems, own execution and outcomes, and oversee project management for timely and qualitative onboarding.

What is the company culture like at Commure?

Commure fosters a high-impact, high-autonomy environment focused on hyper-growth challenges, cross-functional collaboration across Product, Engineering, Operations, Sales, and Account Management, with bold ambitions to transform healthcare using AI.

What makes a strong candidate for this Launch Manager position?

Strong candidates excel in end-to-end ownership of client onboarding, cross-functional collaboration, solving complex business problems, and driving scalable processes in a high-growth environment.

Commure

Healthcare technology for data integration and safety

About Commure

Commure focuses on improving the healthcare industry by providing technology solutions that connect and empower healthcare workers. Its main product, CommureOS, is a lightweight operating system that integrates various healthcare technologies and datasets, helping providers streamline workflows and enhance patient care by delivering critical insights when needed. Additionally, Commure offers Commure Strongline, a discreet wearable badge that allows healthcare staff to quickly call for help, improving safety in potentially dangerous situations. This badge was developed with input from frontline workers and security experts to meet the specific needs of healthcare environments. Commure serves hospitals, clinics, and other healthcare facilities through a software-as-a-service (SaaS) model, charging subscription fees for access to its products. The company's goal is to create a more connected and safe healthcare ecosystem, ultimately enabling healthcare providers to deliver better care.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$745.2MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Parental Leave

Risks

Increased competition in AI scribe technology may pressure market share and pricing.

Integration of Memora Health's platform may face alignment challenges with existing systems.

Free AI scribe offering might strain resources if not monetized effectively.

Differentiation

CommureOS integrates disparate healthcare datasets, enhancing decision-making and operational efficiency.

Commure Strongline badge improves staff safety with rapid emergency alerts.

Commure's AI-powered scribe tool automates documentation, saving providers significant time.

Upsides

Acquisition of Augmedix enhances AI medical documentation, improving clinical decision-making.

Merger with Athelas creates a $6B healthcare infrastructure company, expanding resources.

Free AI scribe tool offers competitive advantage by broadening technology accessibility.

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