Senior Operations Manager - Omni Shopper at Nielsen

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Packaged Goods, Fast-Moving Consumer Goods, Retail, Data AnalyticsIndustries

Requirements

Bachelor's degree in Business, Operations Management, Information Systems, or a related field
Prior experience leading Coding for an Omni product in operations, including managing the organization of 200+ associates (prior experience managing a span of 80-100 associates is a plus)
Entirely responsible for owning delivery of Coding outcomes, including BAU operations, managing incremental events & enhancements, product health metrics, and people performance metrics
Comfortable with stakeholder engagement beyond coding scope (e.g., other operational areas, PL, Dsci, Tech, Transformation), reporting to leadership, and engaging in discussions for changes, prioritization, escalations & resolutions
Directly reports to the Operations Leader for Omni
Collaborating cross-functionally on path to growth, including panel expansion programs: redefine processes, evolve/adapt teams, define training & levelling up requirements, execute growth, and manage transitions per SOPs
Strategic knowledge of Panel products or equivalent large programs
Involved in setup, execution, and expansion of large programs in operations, creating collaborations across workstreams in Data Operations, Client Operations, Technology, Data Science, Product Leadership
Demonstrated strong capability in translating operational gaps and improvement areas into product/feature enhancements
Preferably 3 years of handling programs of this scale within/outside NIQ
Background in coding function in operations is a preferred plus (for NIQ applicants)
Excellent stakeholder management and communication skills to influence and drive change
Experience in process optimization, continuous improvement, and compliance monitoring

Responsibilities

Lead Coding for an Omni product in operations, managing organization of 200+ associates
Own delivery of Coding outcomes to overall product delivery, including BAU operations, incremental events & enhancements, product health metrics, and people performance metrics
Engage stakeholders beyond coding scope (operational areas, PL, Dsci, Tech, Transformation), report to leadership, discuss changes, prioritize issues, handle escalations & resolutions
Collaborate cross-functionally on defining path to growth with panel expansion programs: redefine processes, evolve teams, define training requirements, execute growth, manage transitions per SOPs

Skills

Operations Management

Team Leadership

Stakeholder Engagement

Metrics Management

BAU Operations

People Management

Product Delivery

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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