Senior Operations Manager at Nielsen

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Packaged Goods, Fast-Moving Consumer Goods, Data Analytics, Market ResearchIndustries

Requirements

Strategic knowledge of Panel products or equivalent large programs
Experience in setup, execution, and expansion of large programs in operations, creating collaborations across Data Operations, Client Operations, Technology, Data Science, and Product Leadership
Background or experience handling 3rd party/vendor execution teams and/or managing large-scale project teams in multiple locations for program setup
Strong capability in running Growth programs, managing aggressive timelines and ramp-up requirements with high-quality work, overseeing in-house and 3rd party teams
Ability to translate operational gaps and improvement areas into product/feature enhancements
Preferably 3 years of handling programs of this scale
Background in coding function in operations is a preferred plus
Prior experience managing a span of 80-100 associates is a plus

Responsibilities

Lead Coding for an Omni/Growth program in operations, managing an organization of 200+ associates
Manage 3rd party engagement for large-scale outsourcing of coding for large programs
Own delivery of Coding outcomes to overall product delivery, including BAU operations, incremental events, and enhancements
Manage metrics on product health and people performance metrics
Proactively manage performance metrics of 3rd party teams alongside in-house team management
Engage stakeholders beyond coding scope (e.g., other operational areas, PL, Dsci, Tech, Transformation) for discussions on changes, prioritization, escalations, and resolutions
Report out to leadership
Collaborate cross-functionally on defining the path to growth, including redefining processes, evolving teams, defining training and leveling up requirements, executing growth, and managing it
Directly report to the Operations Leader for Omni

Skills

Key technologies and capabilities for this role

Program ManagementPanel ProductsData OperationsClient OperationsVendor ManagementLarge Scale ProjectsGrowth ProgramsCross-Functional CollaborationData ScienceProduct Leadership

Questions & Answers

Common questions about this position

Is this role remote or on-site?

This is an on-site position.

What experience is required for this Senior Operations Manager role?

Candidates need strategic knowledge of Panel products or equivalent large programs, experience in setup, execution, and expansion of large programs across Data Operations, Client Operations, Technology, and Data Science, and a background in handling 3rd party/vendor execution teams or managing large-scale project teams in multiple locations. Preferably 3 years handling programs of this scale, with a background in coding functions as a plus.

What are the core responsibilities of this position?

The role involves leading Coding for an Omni/Growth program, managing 200+ associates including 3rd party outsourcing, owning delivery of Coding outcomes for BAU operations, incremental events, enhancements, product health metrics, and people performance metrics.

What is the team size this role will manage?

The role will manage an organization of 200+ associates, including 3rd party engagement for large-scale outsourcing, with prior experience managing 80-100 associates being a plus.

What makes a strong candidate for this Senior Operations Manager position?

Strong candidates have demonstrated capability in running Growth programs with aggressive timelines, managing in-house and 3rd party teams for high-quality work, translating operational gaps into product enhancements, and prior experience managing 80-100 associates.

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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