Senior Observability/Logging Engineer (ELK, Grafana, Prometheus)

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not Specified

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations, empowering brands to connect with millions of consumers through its award-winning Conversational Cloud platform. The Observability Platform team is building a state-of-the-art system for logging, monitoring, and tracing across cloud and on-prem data centers. We are seeking an experienced Senior DevOps Engineer to lead our Logging and Monitoring initiatives, ensuring robust, scalable solutions within our Google Cloud Platform. This role is crucial in empowering an entire organization of software developers with enhanced observability.

Responsibilities

• Lead the planning, execution, and management of observability infrastructure processing trillions of observability events daily.
• Create and manage monitoring, logging, and alerting systems using technologies such as GrafanaLab, CaptainHook, Zabbix, fluentd, filebeat, ELK, Kafka, Prometheus, and OpenTelemetry.
• Design and develop parts of a highly scalable software observability platform.
• Develop and maintain Kubernetes Helm charts for deploying hundreds of pods daily.
• Collaborate closely with DevOps teams to deliver cloud solutions aligned with the observability platform.
• Ensure high availability and performance of observability platforms and tools.
• Design and develop end-to-end Synthetic Tests Monitoring solutions on GCP with self-service capabilities for engineering teams.
• Participate in on-call rotations.

Requirements

• Bachelor's degree in Computer Science, Engineering, or equivalent work experience.
• 3+ years of experience as a DevOps Engineer (or equivalent role) with a strong motivation for high reliability and service levels.
• Proficiency in Kubernetes and containerization technologies (Docker, etc.).
• Extensive experience with observability tools such as GrafanaLab, CaptainHook, Zabbix, Fluentd, ELK, Kafka, and Prometheus.
• Familiarity with infrastructure as code (IaC) tools like Terraform, Ansible, or CloudFormation.
• Experience with cloud platforms (AWS, Azure, GCP), with a preference for GCP.
• Strong programming skills in at least one language (Bash, Python, Go, etc.).
• Experience with OpenTelemetry Collector and Grafana Agent is highly desirable.

Company Information

LivePerson fosters an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. We are committed to continuous improvement, spotting opportunities, solving ambiguities, and seeking effective solutions for our customers. We are proud to be recognized by Fast Company, Newsweek, and BuiltIn for our innovation, employee satisfaction, and remote-friendly workplace.

Benefits

• Health: Medical, Dental, and Vision
• Time Away: Vacation and Holidays
• Equal opportunity employer

Belonging at LivePerson

LivePerson is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family o