Senior Network Operations Engineer - Layer 4-7 - Federal

Santa Clara, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Enterprise Software, Cloud Computing, Information TechnologyIndustries

Requirements

Candidates must have 4+ years of experience in network operations, infrastructure engineering, or a similar role supporting large-scale distributed systems. Strong hands-on experience with load balancers (e.g., F5, NGINX), routing/switching (e.g., Juniper, Cisco), and security devices is required. Due to federal requirements, only US citizens, US naturalized citizens, or US Permanent Residents holding a green card will be considered. Passing a ServiceNow background screening, USFedPASS, including a credit check, criminal/misdemeanor check, and drug test is mandatory for employment.

Responsibilities

The Senior Network Operations Engineer will operate and maintain ServiceNow’s global cloud network infrastructure, including backbone routing, TOR switching, VPN services, and ADC systems. They will troubleshoot and resolve network issues, participate in a 24/7 on-call rotation, and maintain software-defined, declarative infrastructure at scale using automation tools like Ansible and GitLab. Responsibilities also include performing software upgrades, version control, security patching, proactively analyzing network metrics to prevent outages, and supporting network operations in private and hybrid multi-cloud environments. The role involves partnering with the SRE team to improve operational processes, reviewing planned changes, creating documentation, providing feedback to architects, collaborating with peer teams, evaluating new tools, and driving automation for rapid deployment and updates.

Skills

Network Operations

Layer 4-7

Federal

Cloud Networking

GCP

AWS

Azure

Automation

Performance Optimization

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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