Senior Marketing Manager, Customer Engagement at Remitly

London, England, United Kingdom

Remitly Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, Healthcare, AcademicIndustries

Requirements

  • Experience in marketing with a focus on customer engagement
  • Ability to lead strategy and manage projects across teams
  • Strong communication and collaboration skills
  • Comfort using data to guide decisions
  • Interest in digital tools, customer communities, or customer-facing roles
  • Passion for creating meaningful customer experiences

Responsibilities

  • Lead customer engagement marketing strategy aligned with business goals
  • Develop programs that support retention, growth, and advocacy
  • Create customer-focused campaigns using insights, storytelling, and automation
  • Collaborate across teams to ensure alignment and scalability
  • Track performance and optimize programs using data

Skills

Key technologies and capabilities for this role

Customer EngagementMarketing StrategyRetention ProgramsCustomer CampaignsStorytellingAutomationData AnalysisProject ManagementCross-team CollaborationPerformance TrackingDigital Tools

Questions & Answers

Common questions about this position

What benefits are offered for this role?

Benefits include generous holiday allowance with the option to buy additional days, health screening, eye care vouchers, private medical benefits, wellbeing programs, life assurance, competitive contributory pension scheme, and more such as maternity leave, employee assistance programme, and learning resources.

Is this role remote or flexible?

The role offers various flexible and remote working options to promote a healthy work/life balance.

What skills are required for the Senior Marketing Manager role?

Required skills include experience in marketing with a focus on customer engagement, ability to lead strategy and manage projects across teams, strong communication and collaboration skills, comfort using data to guide decisions, and interest in digital tools, customer communities, or customer-facing roles.

What is the company culture like?

The company promotes a healthy work/life balance with flexible and remote options, emphasizes wellbeing and happiness, offers access to employee resource groups with volunteer time, and supports extensive learning and development.

What makes a strong candidate for this position?

Strong candidates have experience in customer engagement marketing, can lead strategies and manage cross-team projects, possess strong communication skills, use data to guide decisions, and show passion for digital tools and creating meaningful customer experiences.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters
2011Year Founded
$423.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend
Office Culture
Flexible PTO, Schedules and Leaves
DEI Learning Opportunities
Community Engagement
Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.
AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.
Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.
The company leverages technology for a seamless user experience via its app and website.
Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.
AI agents in operations could reduce costs and improve Remitly's efficiency.
Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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