Senior Manager, Total Rewards and HR Operations at ServiceRocket

Dallas, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Highly analytical, strategic, and process-oriented leadership skills
Proven ability to design and implement global strategies
Experience leading and mentoring a team of analysts/specialists (specifically a team of four)
Hands-on expertise in complex data modeling, compensation analysis, and HRIS configuration/administration
Ability to ensure talent and rewards strategies are competitive, workforce aligned with business needs, and People processes scalable and compliant
Capability to bridge financial strategy, business operations, and talent management
Experience managing complex data and cycles
Ability to drive alignment across senior leadership
Global perspective on compensation programs across regions

Responsibilities

Lead, manage, mentor, and develop a high-performing team of four analysts/specialists, including coaching, performance reviews, and fostering professional growth
Act as a "Working Manager" by personally executing complex data modeling, compensation analysis, and HRIS configuration/administration
Provide technical guidance on complex modeling, upskill the team, and cultivate a collaborative environment
Design, implement, and administer global compensation programs (base pay, incentive plans, sales compensation) ensuring internal equity and external competitiveness across regions
Partner with executive leadership and Finance on long-range headcount forecasting, organizational design, and capacity planning to support global growth
Direct team efforts and personally conduct complex workforce analytics to provide actionable insights on trends (e.g., attrition, talent gaps) and inform strategic talent decisions, including compensation packages and talent calibration
Serve as the primary workforce planning partner in cross-functional collaboration

Skills

Total Rewards

HR Operations

HR Analytics

Data Modeling

HRIS Configuration

Compensation Strategy

Benefits Management

Team Leadership

Strategic Planning

Global HR

Workforce Planning

ServiceRocket

Consulting and services for Atlassian products

About ServiceRocket

ServiceRocket offers solutions and services for Atlassian products like Jira and Confluence, including consulting, training, managed services, licensing, and apps. The company helps businesses of all sizes optimize their use of Atlassian software to improve project management and collaboration. Unlike its competitors, ServiceRocket provides a comprehensive suite of services tailored to enhance the value of Atlassian investments. The goal is to maximize productivity and efficiency for organizations using these tools.

Sydney, AustraliaHeadquarters

2001Year Founded

$270KTotal Funding

SEEDCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Stock Options

401(k) Retirement Plan

Paid Vacation

Hybrid Work Options

Risks

Increased competition from other Atlassian partners could erode market share.

Appfire's acquisition may reduce ServiceRocket's product offerings and revenue.

Focus on Atlassian may limit diversification and long-term growth.

Differentiation

ServiceRocket bridges the consumption gap for software companies and enterprises.

It offers a comprehensive suite of services for Atlassian products.

ServiceRocket is a Global Atlassian Platinum Solution Partner.

Upsides

Increased demand for remote work solutions boosts ServiceRocket's collaboration tools.

Digital transformation trends align with ServiceRocket's integration services expertise.

The rise of low-code platforms creates opportunities for custom app development.

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