Solutions Architect
Collaborative RoboticsSalary not specified
Full Time
Senior (5 to 8 years)
Senior Manager, Solutions Architecture, Data Security Pre-sales- Capital One Software (Remote) at Capital One
Richmond, Virginia, United States
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Technology, SoftwareIndustries
Requirements
- Ability to cultivate trust and build relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes
- Skills to effectively advocate and represent the voice of customers to influence organizational objectives, product roadmaps, and improve customer experience
- Capability to manage customer activity, identify risks and growth opportunities, and partner with internal teams to mitigate risks or close opportunities
- Expertise in building and managing key processes including product fit and tech fit discoveries, customer technical wins, FAQs, objections, feedback, and tech research
- Role as a knowledge resource and escalation point for coworkers and customers
- Ability to autonomously work through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business
- Leadership in pre-sales and post-sales activities, demonstrating value, thought leadership, and subject matter expertise in data security, cloud, and data management
- Solution-oriented mindset using tools, skillsets, and creativity to address customer problems
- Experience collaborating with partner sales engineers and sellers on joint customer strategies
Responsibilities
- Cultivate trust and build relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes
- Effectively advocate and represent the voice of customers to influence organizational objectives, product roadmaps, and improve the overall customer experience
- Manage relevant customer activity, identify risk and growth opportunities, and partner with internal teams to mitigate risks or close opportunities
- Build and manage key processes including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc
- Serve as a knowledge resource and escalation point for coworkers and customers
- Autonomously work through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business
- Lead as a trusted advisor, customer ambassador, and subject matter expert in pre-sales and post-sales for data security solutions
- Demonstrate value by identifying optimal solutions, providing thought leadership, and collaborating on channel partnerships
Skills
Solutions Architecture
Data Security
Pre-sales
Cloud Computing
Data Governance
Data Management
Infrastructure Management
Cybersecurity
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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