Senior Manager - Sales & Support at Global Payments

Austin, Texas, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, FintechIndustries

Requirements

Bachelor's Degree
Relevant Experience

Responsibilities

Manage the performance of the sales support team to ensure on-time completion of proposals, including collateral development, research, and meeting preparation
Evaluate sales processes and identify opportunities for sales support to streamline entire sales processes, along with measuring activities' results
Ensure appropriate systems and reporting are maintained to meet the needs of the business and sales team
Oversee or secure technical experts and/or account resources to assist in the sales process and ensure clients are provided in-depth technical and business knowledge of payment solutions
Support the incentive calculation and/or payment process
Lead the Sales Support Team by creating high quality sales documentation and collateral, providing consultancy and advice to sales leads and prospective clients, and responding to Requests for Information (RFI) and Requests for Proposals (RFP)
Ensure sales opportunities for existing and prospective clients are managed according to a defined bid management process
Ensure the creation of high quality proposals and RFI/RFP responses to ensure the company is shortlisted in the prospect's procurement process
Monitor the progress of the team and review all output, including sales presentations, proposals, and RFI/RFP responses
Provide feedback to ensure material highlights key sales messages, perform quality control, and ensure client requirements are fulfilled, with continual improvement in quality of output
Design payments processing solutions for existing and prospective clients, working with commercial, consultancy, IT, and implementation teams to build solutions that meet and exceed client requirements
Work with sales management and clients during all stages of the sales process, develop and design technical solutions based on discovery and technical qualification conversations
Present solution recommendations and associated benefits to clients and deliver proposals demonstrating improved client growth
Collaborate with cross-functional teams to ensure solutions are implemented and supported in line with client expectations
Prepare sales engineering reports by collecting, analyzing, and summarizing sales information, engineering, and application trends, identifying short-term and long-range issues, and providing pertinent information and commentary
Recommend options for product development or enhancements to existing products and implement directives while offering input to product marketing
Collaborate with product and marketing teams to stay abreast of new product and service initiatives, update the Sales Support team, and ensure sales documentation includes powerful messages and benefits statements to drive sales and results
Lead research and market analysis, creating collaterals for new solutions to clients and prospects
Other duties as assigned

Skills

Key technologies and capabilities for this role

Sales ManagementProposal DevelopmentRFP ResponseRFI ManagementBid ManagementSales Process OptimizationCollateral CreationIncentive CalculationPayment SolutionsTeam Leadership

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What is the work location or remote policy for this role?

This information is not specified in the job description.

What are the key responsibilities for the Senior Manager - Sales & Support role?

The role involves leading the sales support team, creating high-quality sales documentation and proposals, designing payment processing solutions, and collaborating with sales, commercial, IT, and implementation teams.

What is the company culture like at Global Payments?

The company has a dynamic team driven by passion for success, focused on delivering best-in-class payment technology and software solutions to help clients grow with confidence.

What makes a strong candidate for this Senior Manager position?

A strong candidate should have experience leading sales support teams, expertise in payments processing solutions, skills in proposal development and RFI/RFP responses, and the ability to collaborate across commercial, IT, and implementation teams.