Senior Manager, Professional Services at Gong.io

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaSIndustries

Requirements

8+ years of experience in Professional Services or consulting, ideally in enterprise SaaS
5+ years managing software implementation projects
3+ years of experience as a people leader
Proven ability to oversee complex service portfolios
Track record of high customer satisfaction and strong executive stakeholder engagement
Strong prioritization and time management skills
Proactive, solutions-oriented leader with a high-energy, “can-do” approach
Skilled problem solver with the ability to address complex, interdependent challenges
Willingness and ability to travel up to 10%

Responsibilities

Lead and coach a functionally matrixed team
Oversee an implementation portfolio, ensuring projects are delivered on time, within scope and budget
Manage operational planning and reporting
Ensure consistent regional execution of large-scale implementations and custom SOWs
Drive continuous improvement of delivery processes
Serve as an escalation point for internal teams and customers
Support ongoing enablement to grow the team’s technical depth, business acumen, and delivery capabilities
Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success
Maintain expertise in product functionality and implementation methodology
Partner with senior PS leadership on strategic initiatives

Skills

Key technologies and capabilities for this role

Project ManagementStakeholder ManagementTeam LeadershipOperational PlanningRisk ManagementBudget ManagementCommunicationProblem-solving

Questions & Answers

Common questions about this position

What experience is required for the Senior Manager, Professional Services role?

Candidates need 8+ years of experience in Professional Services or consulting, ideally in enterprise SaaS, including 5+ years managing software implementation projects, and 3+ years as a people leader focused on developing high-performers.

What does the team structure look like under this role?

The role involves leading a functionally matrixed team of Engagement Managers, Consultants, and Technical Architects within the North America (NAMER) Delivery organization.

Is this position remote or does it require office presence?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What leadership qualities make a strong candidate for this position?

Strong candidates lead with empathy and accountability, develop talent, build trust with executive stakeholders, and cultivate a culture of ownership and collaboration.

Gong.io

Revenue intelligence platform for customer interactions

About Gong.io

Gong provides a platform focused on revenue intelligence, which helps businesses capture and analyze customer interactions. The platform uses artificial intelligence to integrate various customer communications into one system, allowing companies to gain insights that inform their decision-making and enhance revenue growth. Gong caters to a wide array of clients, including sales, marketing, and customer success teams across different industries. Its subscription-based model allows organizations to pay for access to the platform, with pricing tiers based on user count and desired features. The main goal of Gong is to support businesses in optimizing their go-to-market strategies by delivering actionable insights derived from customer data.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$570.1MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Mental health support resources

Weekly wellness events

Work from home stipend

Generous vacation days

Quarterly recharge company shutdowns

Parental leave

Employee equity

Retirement savings & financial coaches

Commuter & parking benefits

Training & learning programs

Monthly lunch & learns

Mentor & buddy programs

Risks

Increased competition from Highspot and Seismic may pressure Gong's market share.

Rapid market growth could attract new entrants, impacting Gong's growth trajectory.

Challenges in measuring AI success may affect customer retention and acquisition.

Differentiation

Gong's platform integrates all customer interactions into a single system for better insights.

The company uses proprietary AI to analyze customer interactions, enhancing decision-making.

Gong's subscription model offers tiered access based on user numbers and functionality.

Upsides

Gong's integration with ChurnZero enhances customer success management with AI-driven insights.

The company's inclusion in Forbes Cloud 100 highlights its market leadership and innovation.

Gong's 'Ask Anything' solution boosts win rates by 26%, enhancing revenue team efficiency.

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