Senior Manager, Practice Operations

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Telehealth, PharmacyIndustries

Requirements

Candidates should have 3-5 years of experience in healthcare operations or clinical strategy, with a preference for high-growth or tech-enabled care delivery experience. Strong project management and coordination skills are essential, along with the ability to manage multiple workstreams and stakeholders. Experience in process improvement and comfort with ambiguity are required, as is the ability to use data to guide work and uncover insights. Familiarity with data dashboard tools like Looker, Google Sheets, and project management software such as Asana is expected. A proactive, resourceful approach with a mindset of full ownership and delivering results is also necessary.

Responsibilities

The Senior Manager, Practice Operations will own the end-to-end onboarding operations experience for frontline roles, including calendar coordination, systems provisioning, communications, and dashboard delivery. They will identify and implement process improvements to enhance the onboarding experience and speed-to-productivity, while monitoring onboarding performance metrics. This role involves partnering with cross-functional teams to lead operational projects, optimize tooling and processes, and deliver insights. Additionally, the Senior Manager will own and optimize core operational processes supporting frontline teams, such as performance management and scheduling, and will manage provider support enablement through response tracking systems and cross-functional coordination to ensure issue resolution.

Skills

Onboarding

Process Improvement

Operations Management

Performance Management

Scheduling

Cross-functional Collaboration

IT Systems Provisioning

Ro

Online platform for telemedicine services

About Ro

Ro.co offers an online platform for healthcare services, focusing on adults who want to manage their health from home. The platform allows patients to consult with healthcare providers, receive diagnoses, and get treatment recommendations without needing to visit a clinic. Users complete an online visit where they detail their symptoms and health history, which is then reviewed by a US-licensed healthcare professional who provides personalized treatment recommendations. If necessary, prescriptions are shipped directly to the patient in discreet packaging with free shipping. Ro.co prioritizes privacy and security, ensuring compliance with privacy laws and implementing measures to protect user data. Unlike many competitors, Ro.co provides a seamless end-to-end healthcare experience, making it easier for patients to access the care they need from the comfort of their homes.

New York City, New YorkHeadquarters

2017Year Founded

$998.1MTotal Funding

LATE_VCCompany Stage

Consumer Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Medical, dental, & vision benefits

One Medical membership

Equity

Flexible Time Off

Gym reimbursement stipend

Learning & development stipend

Paid parental leave

Flexible work arrangements

Dog-friendly office

Company-wide events

Risks

Layoffs at Ro may impact service quality and customer satisfaction.

Competition from companies like Fabric could challenge Ro's market position.

Drug shortages, despite tracking efforts, may lead to customer dissatisfaction.

Differentiation

Ro offers a vertically integrated platform combining telehealth, lab services, and pharmacy.

Ro's GLP-1 Supply Tracker addresses drug shortages, enhancing patient care management.

Ro provides a seamless, end-to-end healthcare experience without the need for insurance.

Upsides

Increased telehealth demand post-COVID-19 boosts Ro's market expansion opportunities.

Ro's ro.OS platform enhances patient satisfaction and retention through seamless care.

Partnership with Modon Developments expands Ro's geographical footprint in New Cairo.

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