[Remote] Senior Manager, Clinical Operations (Specialty Care) at Devoted Health

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

4+ years of experience leading clinical operations with accountability for operational metrics as well as health outcome metrics
Demonstrated ability to drive new initiatives and achieve direct business outcomes
Strong analytical skills - confident making sense of operations through data, establishing quantitative goals, and articulating a case from first principles
Track record of success delivering results for complex, operational problems
Past experience leading a team, project, or implementation towards challenging goals
Proficiency with tools (examples: Excel, SQL, Tableau) and intrigued by learning new tools, such as configuration scripts for a web application
Outstanding communication skills with the ability to distill complex operational and clinical concepts into clear, actionable insights for diverse audiences
Great team member with a can-do attitude
Learning mindset; comfortable operating in a fast moving environment
Proven leadership, agility, and collaboration skills
Experience connecting the dots of U.S. healthcare, such as at a clinic/health program, and/or graduate-level degree (MBA, MPA, MPH)

Responsibilities

Build and scale new programs: translate clinical vision into scalable systems, workflows, and metrics; design, pilot, and operationalize programs that improve member outcomes and experience; iterate fast
Drive performance and results: own key clinical operations metrics (e.g., quality outcomes, timeliness metrics, member trust, engagement measures); spot problems early, diagnose with data, and rally teams around solutions
Lead cross-functional execution: bring together clinicians, analysts, and product and operations partners to translate clinical priorities into action; stand up pilots, monitor impact, and scale successful interventions
Be a data-driven problem solver: use data to uncover insights, test hypotheses, and continuously improve (e.g., care team productivity, encounter throughput, quality metrics)
Continuously improve processes: identify bottlenecks and opportunities to simplify, automate, and elevate how care teams work; collaborate with engineering, data science

Skills

Key technologies and capabilities for this role

ExcelSQLTableauclinical operationsdata analysisleadershiphealthcare operationscommunication

Questions & Answers

Common questions about this position

What experience is required for the Senior Manager, Clinical Operations role?

Candidates need 4+ years of experience leading clinical operations with accountability for operational and health outcome metrics, a track record of delivering results for complex problems, and past experience leading teams or projects toward challenging goals.

What technical skills are needed for this position?

Proficiency with tools like Excel, SQL, and Tableau is required, along with strong analytical skills to make sense of operations through data and establish quantitative goals.

Is this a remote position, or is there a location requirement?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of team environment or culture should I expect?

The role involves working in a fast-moving environment with a can-do attitude, collaborating closely with Medical Directors and cross-functional partners in product, data, and member experience, while reporting to the Director of Clinical Operations.

Devoted Health

Medicare Advantage plans with personalized support

About Devoted Health

Devoted Health provides Medicare Advantage plans aimed at simplifying and making healthcare more affordable for seniors aged 65 and older. Their plans include services like provider and pharmacy searches, prescription drug coverage, and preventive care rewards. Members pay premiums for these plans, and the company may also receive government payments for managing Medicare benefits. What sets Devoted Health apart from competitors is their high level of customer service, featuring Devoted Health Guides who assist members in navigating their healthcare options and addressing common issues with traditional insurance. Additionally, they promote preventive care through the Devoted Dollars program, which rewards members for engaging in health activities. The goal of Devoted Health is to create a more compassionate and accessible healthcare experience for its members.

Waltham, MassachusettsHeadquarters

2017Year Founded

$2,194.5MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Comprehensive health plan

401(k) retirement plan

Generous vacation and holiday time

Lyra mental health resources

Time off to vote

Risks

Increased competition from Medicare Advantage providers like Clover Health and Oscar Health.

Potential regulatory changes affecting Medicare Advantage plans by CMS.

Rising healthcare costs could impact the affordability of Devoted Health's plans.

Differentiation

Devoted Health offers personalized assistance through Devoted Health Guides for member support.

The company emphasizes preventive care with its Devoted Dollars rewards program.

Devoted Health integrates virtual and in-home care with top local providers.

Upsides

Devoted Health raised $287 million in Series E funding in 2024.

The company expanded Medicare Advantage plans to eight new states in 2023.

Devoted Health achieved a 5-star Medicare Advantage rating in Ohio in 2023.

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