[Remote] Senior Manager of Provider Operations at Seven Starling

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

5-7+ years in healthcare operations, marketplace operations, workforce management, or similar supply-side roles
3+ years managing teams, including experience managing managers
Experience scaling recruitment and retention functions, ideally in staffing, telehealth, or marketplace environments
Ability to think in systems and lead with data
Strong commitment to the mission of expanding access to high-quality maternal mental healthcare

Responsibilities

Own provider capacity forecasting and planning aligned to patient demand models
Set and achieve net provider growth targets (hires minus churn), optimizing for provider lifetime value
Analyze market conditions, competitive positioning, and provider economics to inform growth strategies
Manage clinical recruitment team (initially 2-3 recruiters, scaling to 4-5) focused on licensed therapists and nurse practitioners
Drive recruitment metrics including pipeline health, conversion rates, time-to-hire, cost-per-hire, and source effectiveness
Optimize recruitment strategies based on provider retention data and success patterns
Develop scalable recruitment processes and manage vendor partnerships
Manage provider success team (initially 1 sr. associate)
Oversee provider onboarding, success initiatives, and ongoing support programs
Own provider retention metrics and implement churn reduction strategies
Identify and eliminate friction points in the provider experience
Design seamless provider journey from first contact through long-term engagement
Track and improve provider satisfaction, NPS, and engagement metrics
Build, manage, and develop a high-performing team across recruitment and provider success functions
Establish clear goals, accountability, and growth paths for team members
Foster collaboration between recruitment and retention teams to optimize for shared outcomes
Create a culture of data-driven decision-making and continuous improvement
Partner with capacity planning and patient operations to align supply with demand
Collaborate with clinical leadership on quality standards, credentialing, and provider vetting
Work with product and engineering to improve provider platform experience
Align with leadership on provider economics, compensation strategy, and unit economics
Provide regular reporting and strategic insights to senior leadership
Use data to identify trends, opportunities, and early warning signals

Skills

Seven Starling

Membership service for pregnancy and parenting support

About Seven Starling

Seven Starling offers a membership service that supports individuals during pregnancy and early parenthood. The company focuses on maternal and child health, providing personalized care and community support to expectant and new parents. Their service is based on a group care model, where members are organized into small groups of seven, each guided by a Doula and a team of medical professionals, including OB-GYNs and pediatricians. This setup allows parents to receive expert advice, share experiences, and foster a supportive community. Members pay a monthly fee of $37, which includes bi-weekly sessions with a Doula, ongoing support through group chats, and access to educational resources. Seven Starling differentiates itself from traditional care models by offering a more intimate and supportive experience, making it both cost-effective and emotionally beneficial. The company's goal is to enhance maternal and child healthcare by combining expert guidance with community support.

New York City, New YorkHeadquarters

2020Year Founded

$14MTotal Funding

SERIES_ACompany Stage

HealthcareIndustries

51-200Employees

Benefits

Flexible Work Hours

Professional Development Budget

Risks

Increased competition from platforms like Maven Clinic may challenge Seven Starling's market position.

Scaling personalized group-based care could lead to service quality inconsistencies.

Dependence on continuous funding rounds may be affected by economic conditions.

Differentiation

Seven Starling offers a unique group-based care model for perinatal mental health.

The company combines expert guidance with community support for expectant and new parents.

Their subscription model provides cost-effective, personalized care compared to traditional methods.

Upsides

Rising demand for virtual mental health services boosts Seven Starling's market appeal.

Telehealth legislation supports expansion opportunities for digital health companies like Seven Starling.

Growing awareness of maternal mental health aligns with Seven Starling's mission for accessible care.

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