Senior Manager, New Customer Acquisition (NCA) Sales Team at Upshop

Austin, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Grocery, Food Retail, SaaSIndustries

Requirements

Deep retail SaaS expertise
Strong coaching mentality
Expertise in establishing scalable, repeatable new-logo motions in emerging or evolving markets
Proficiency in leveraging modern tools, including AI-driven insights, to optimize activity quality, improve seller prioritization, and increase win rates
Ability to balance diverse selling styles while ensuring alignment to Upshop’s sales methodology and core value narrative

Responsibilities

Serve as a hands-on coach focused on skill development, deal strategy, territory planning, and continuous performance improvement
Develop a diverse team of Account Executives by recognizing individual strengths and selling styles while reinforcing consistent, structured sales practices
Build a culture of accountability, learning, inclusion, and high achievement through structured operating rhythms, feedback, and individualized development plans
Use AI-driven tools and insights to support coaching conversations, improve activity quality, and drive efficiency across the team
Identify skill gaps and partner internally to provide training, tools, and development resources
Build a sustainable and predictable pipeline engine for new customer acquisition, particularly in new or emerging markets where awareness and category maturity are still developing
Develop segment- and role-specific playbooks, messaging, and repeatable motions that increase seller effectiveness
Leverage AI-enhanced analytics to review seller activity, identify areas of highest impact, forecast accurately, and proactively address pipeline gaps
Drive operational excellence in qualification, territory coverage, pipeline management, and forecasting
Partner with marketing to align demand generation, campaigns, and messaging to segment needs and market opportunities
Establish clear performance expectations and ensure sellers achieve measurable targets
Collaborate with Product, Solutions Consulting, Customer Success, and Revenue Operations to equip sellers with insights, tools, resources, and competitive advantages
Provide market and customer feedback to influence product roadmap and strategic initiatives
Engage with executive leadership on strategic deals, new market development, and long-term growth planning
Work cross-functionally to refine value narratives and sales motions aligned to industry needs across grocery, specialty, and convenience retail
Maintain a deep understanding of retail operations, in-store execution challenges, and industry trends in grocery, specialty retail, and convenience
Guide sellers

Skills

Key technologies and capabilities for this role

SaaS SalesTeam LeadershipTalent DevelopmentSales CoachingDeal StrategyTerritory PlanningSales MethodologyAI-Driven InsightsRetail Sales

Questions & Answers

Common questions about this position

What is the salary or compensation for this Senior Manager role?

This information is not specified in the job description.

Is this position remote or does it require office presence?

This information is not specified in the job description.

What key skills are required for the Senior Manager, New Customer Acquisition Sales Team role?

The role requires deep retail SaaS expertise, a strong coaching mentality, experience establishing scalable repeatable new-logo sales motions in emerging markets, and proficiency leveraging AI-driven insights and tools.

What is the company culture like at Upshop for this sales leadership role?

The role emphasizes building a culture of accountability, learning, inclusion, and high achievement through structured operating rhythms, feedback, and individualized development plans.

What makes a strong candidate for this Senior Manager position?

A strong candidate has deep retail SaaS expertise, excels at coaching and developing diverse sales teams, and can build scalable sales playbooks while leveraging AI tools for pipeline growth in emerging markets.

Upshop

Software platform for fresh food operations

About Upshop

Upshop provides a software platform that helps grocery stores and supermarkets improve their fresh food operations. The platform includes tools for smarter ordering, inventory management, and demand forecasting, allowing retailers to streamline their processes and reduce waste. By using Upshop, stores can ensure that fresh products like produce, dairy, meat, and bakery items are always available, which enhances customer satisfaction and boosts sales. Unlike many competitors, Upshop focuses specifically on the fresh food segment and operates on a subscription-based model, charging retailers based on their size and the services they use. The goal of Upshop is to help retailers increase their profitability by optimizing their fresh food sections.

Tampa, FloridaHeadquarters

1989Year Founded

$1.8MTotal Funding

SERIES_DCompany Stage

Food & Agriculture, Enterprise SoftwareIndustries

51-200Employees

Benefits

Hybrid Work Options

Competitive Salary

401(k) Company Match

Unlimited Paid Time Off

Home Office Stipend

Risks

Integration challenges from the Invafresh merger may disrupt service continuity.

AI reliance risks inaccurate demand predictions, leading to overstock or stockouts.

Global expansion may expose Upshop to diverse regulatory and operational challenges.

Differentiation

Upshop's SaaS platform optimizes fresh food operations for large retail chains.

The merger with Invafresh creates a global retail enterprise platform for food complexities.

Upshop's AI-driven analytics enhance inventory management and reduce waste in fresh food.

Upsides

The merger expands Upshop's reach to over 50,000 stores in 35 countries.

AI technology improves inventory accuracy and reduces waste for retailers.

The WIC Smart Substitution Workflow enhances eCommerce for WIC-eligible families.

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