Senior Manager, Microsoft Cloud Infrastructure and End User Services Delivery at Acadia Pharmaceuticals

King of Prussia, Pennsylvania, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Pharmaceuticals, Information TechnologyIndustries

Requirements

Emulates Paratek’s core values – Passionate, Resourceful, Collaborative, Purposeful
A leader and team player with excellent communication skills
8+ years of IT operations, technical support, or O365 administration experience, with at least 2 years in team lead role
Proven experience in the 500+ employee organization and/or IT consulting
Expertise in Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive, Intune, Azure AD)
Hands-on experience with Okta or similar identity and access management solutions
Strong knowledge of IT service management frameworks (ITIL, service delivery metrics, SLA/KPI management)
Excellent leadership, problem-solving, and communication skills
Strong background in endpoint security, mobile device management, and SaaS/cloud adoption
Prior experience leading IT transformation projects in consulting or pharmaceutical industries
Microsoft or security-related certifications (MS-100/101, AZ-104, MD-101, SC-300, or equivalent)

Responsibilities

Lead and mentor the 3rd-party Help Desk team, fostering a culture of accountability, collaboration, continuous improvement, and customer satisfaction
Plan and execute enterprise-wide technology rollouts, ensuring successful adoption and minimal disruption to business operations
Manage ticketing workflows, escalations, and service delivery in line with SLAs and KPIs
Ensure IT operations align with business and compliance requirements (GxP, FDA, or relevant pharma regulations)
Provide escalation support for complex technical and business-critical issues
Administer and optimize Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, Intune, and Azure AD)
Oversee user lifecycle management, licensing, permissions, and access policies
Manage and integrate identity and access management solutions, including Okta and Azure AD
Ensure security, compliance, and governance across Microsoft 365 and identity platforms
Oversee endpoint management, patching, backups, and monitoring (Intune or equivalent tools)
Maintain IT asset inventory (hardware, software, licensing) with accurate lifecycle tracking
Manage vendor and consultant relationships, including contract negotiations and escalations
Ensure compliance with industry regulations, corporate policies, and IT security standards
Support hybrid environments (on-prem Active Directory + Azure AD)
Implement repeatable practices for incident, problem, and change management
Develop and maintain IT documentation, SOPs, and knowledge base
Identify opportunities for automation, process efficiencies, and technology upgrades
Stay current with industry trends, regulatory requirements, and emerging technologies
Track advancements in Microsoft platforms, evaluate opportunities to leverage new features, and champion their implementation

Skills

Key technologies and capabilities for this role

Microsoft 365IntuneOktaAzure ADExchange OnlineTeamsSharePointOneDriveIT Service ManagementEndpoint ManagementVendor ManagementGxPFDA ComplianceTicketing WorkflowsSLAsKPIs

Questions & Answers

Common questions about this position

What is the location for this position?

The position is located in King of Prussia, PA.

What technical skills are required for this role?

The role requires strong technical expertise in Microsoft 365, Intune, Okta, and IT service management, including administration of Exchange Online, Teams, SharePoint, OneDrive, and Azure AD.

What does the team structure look like?

The role involves leading and mentoring a 3rd-party Help Desk team.

What company values should candidates emulate?

Candidates should emulate Paratek’s core values: Passionate, Resourceful, Collaborative, Purposeful.

What experience makes a strong candidate for this role?

Proven experience in IT consulting or companies with 500+ employees, along with leadership skills, vendor management, and a customer-focused approach.

Acadia Pharmaceuticals

Develops therapies for neurological disorders

About Acadia Pharmaceuticals

Acadia Pharmaceuticals develops therapies for neurological disorders, focusing on conditions like Parkinson's disease, schizophrenia, and Rett syndrome. The company conducts extensive research and clinical trials to create drugs that are safe and effective, seeking approval from regulatory bodies like the FDA before bringing them to market. Acadia differentiates itself by targeting areas with significant unmet medical needs, ensuring that their products address critical health challenges. Their goal is to improve the quality of life for patients suffering from these disorders while also promoting diversity, equity, and inclusion within their operations.

Dallas, TexasHeadquarters

1993Year Founded

$813.4MTotal Funding

ACQUISITIONCompany Stage

Biotechnology, HealthcareIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Paid Vacation

Paid Holidays

Paid Sick Leave

Paid Parental Leave

Tuition Reimbursement

Risks

Increased competition in CNS drug market may impact Acadia's market share.

Potential clinical trial delays could affect drug approval timelines.

Dependence on partnerships poses risks if collaborations face challenges or dissolve.

Differentiation

Acadia focuses on CNS disorders with unmet medical needs, like Parkinson's and Rett syndrome.

The company has a strong R&D foundation, developing innovative small molecule drugs.

Acadia's strategic partnerships enhance its research capabilities and market reach.

Upsides

Acadia's collaboration with Saniona expands its portfolio with SAN711 for neurological disorders.

Health Canada's approval of Daybue boosts Acadia's presence in the Canadian market.

The rise of personalized medicine aligns with Acadia's targeted therapy approach.

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