[Remote] Service Delivery Manager at bswift

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HR Technology, Benefits AdministrationIndustries

Requirements

(Not explicitly listed; inferred from role: motivated, goal-driven, experienced in benefits administration, technical guidance skills, passion for excellence, accountability, superior service)

Responsibilities

Help manage and provide technical guidance through the implementation of new client websites
Continually update sites as requirements change each year or as needed (including benefit class matrix, requirements documents, rates, permissions, field options, site text, and open items on the questions log)
Test client sites for quality assurance and monitor issue resolution
Collaborate with cross-functional teams (product management, development, call center) to meet client deliverables, including creating Benefits Class Matrix, Requirements, Rates, Permissions, Field Options, Site Text, and Implementation Questions Log with client sign-off
Configure system updates for annual benefit program changes or acquisitions
Execute non-automated service delivery processes to satisfy scope requirements
Research and resolve client inquiries regarding system and process issues
Train clients on new and existing system features and services, including preparing and conducting technical/product presentations and demos
Support Evive and personalization platform clients, with a focus on enabling personalized benefits communications and engagement experiences
Partner with clients and key vendors to optimize use of the Evive (MyEvive) product, driving awareness and utilization of health and welfare benefits through data-driven communication tools
Serve as a primary client contact for Evive-related initiatives, ensuring seamless integration, accurate configuration, and a positive end-user experience
Collaborate with internal teams to troubleshoot, test, and enhance personalization platform functionality, ensuring alignment with client needs and benefit programs
Contribute to continuous improvement efforts by identifying opportunities to streamline processes, improve data accuracy, and elevate the client experience
Test new and existing system functionality to ensure accuracy of client system configuration
Prepare and conduct technical/product demonstrations and training sessions

Skills

Key technologies and capabilities for this role

benefits administrationservice deliveryclient managementtechnical guidancewebsite implementationEvive platformdata-driven communications

bswift

Streamlines employee benefits and HR administration

About bswift

bswift simplifies the management of employee benefits and HR payroll for employers in the United States. They offer services like benefits enrollment and management, helping businesses of all sizes maximize the value of their benefits offerings. What makes bswift different is their focus on client engagement and thought leadership, providing resources and hosting virtual events to assist clients. Their goal is to be a trusted partner in the HR and benefits administration market, ensuring smooth and effective management of employee benefits.

Chicago, IllinoisHeadquarters

1996Year Founded

$49.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Remote Work Options

Professional Development Budget

Mental Health Support

Employee Wellbeing Initiatives

Flexible Work Hours

Risks

Integration challenges with Evive and Davis & Company may cause operational inefficiencies.

Francisco Partners' acquisition might lead to strategic shifts misaligned with client expectations.

Data privacy concerns with personalized platforms could lead to regulatory scrutiny.

Differentiation

bswift offers a fully integrated personalized engagement platform post-Evive acquisition.

The company provides comprehensive solutions for internal and HR communication needs.

bswift's adaptive technology transforms employee engagement with benefits.

Upsides

Acquisition of Evive enhances data-driven personalization and client engagement.

Francisco Partners' acquisition may accelerate growth and innovation for bswift.

Amit Jain's appointment as COO could bring strategic insights and efficiencies.

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