Senior Manager, Expert Services

Austin, Texas, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, IT ServicesIndustries

Requirements

Candidates should have experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, potentially including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. A minimum of 2 years of leadership experience is also required.

Responsibilities

The Senior Manager will develop and execute the Americas Automation Engine and Platform business plan, including strategy for growth, market penetration, competitiveness, and differentiation. They will support service and product selling motions through accurate delivery scoping and strategy, and meet with customer leadership to position Expert Services resources. This role involves providing business and technical leadership to consultants, customers, and partners, often in a billable capacity. The manager is directly responsible for hiring, enabling, developing, and managing high-performing experts who consult, implement, and configure ServiceNow Platform Services Workflows and Platform products. Additionally, they will partner with internal teams to support training, enablement, product management, and best practices, promote continuous improvement for delivery materials, maintain cross-functional relationships with product teams, and collaborate with the Service Offerings team to build a robust service offering catalog.

Skills

Platform Services

Workflow

Customer Engagement

Team Leadership

Business Consulting

Technical Consulting

Customer Satisfaction

Adoption

Consumption

Prescriptive Guidance

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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