Senior Manager, Enterprise Customer Success at Postman

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, APIIndustries

Requirements

8–10+ years of experience in customer success, account management, or consulting roles in SaaS or developer tools
5+ years of experience managing high-performing CS teams in enterprise or technical environments
Proven track record driving retention and growth across large, complex enterprise accounts
Strong coaching and operational leadership skills with a focus on clarity, accountability, and execution
Skilled at executive engagement and value storytelling

Responsibilities

Lead and coach a team of 6–8 Enterprise CSMs supporting high-priority customers across North America
Drive operational rigor across all core playbooks (Success Planning, Impact Reviews, Renewal Readiness) to ensure consistent, high-quality, outcome-focused engagements
Guide execution and performance through data-driven management, regular pipeline reviews, and targeted coaching on discovery, stakeholder alignment, and value articulation
Partner with Sales and Solutions leaders on account strategy, renewal forecasting, and joint customer planning
Reinforce accountability for key metrics including GRR, product adoption, and influenced expansion
Help CSMs anticipate renewal risks, identify opportunities to expand use cases, and get wider and higher in their accounts
Identify friction points, refine workflows, and improve team efficiency through process and tooling improvements
Run disciplined team cadences including 1:1s, forecast reviews, and regional syncs
Surface insights from customer engagements to inform case studies, product roadmap priorities, marketing campaigns, and digital CS programs
Support complex customer engagements directly when needed to model strategic account management and executive-level communication

Skills

Customer Success

Team Leadership

Success Planning

Stakeholder Management

Account Management

Retention Strategies

Customer Expansion

Operational Excellence

Coaching

Sales Alignment

Postman

API development and collaboration platform

About Postman

Postman provides a platform for API development that helps developers and organizations design, test, document, and monitor APIs. The tools available on Postman enable teams to collaborate effectively, allowing them to share and manage APIs with ease. Users can access a variety of features through a subscription model, which includes different pricing tiers for individuals, small teams, and large enterprises, along with a free tier to attract new users. Postman has played a significant role in facilitating data exchange during the COVID-19 pandemic by offering API collections that provide real-time data for healthcare professionals, researchers, and government agencies. The company's goal is to streamline the API development process and enhance collaboration among development teams.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$422.2MTotal Funding

SERIES_DCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Accidental Death & Dismemberment Insurance.

Dental Insurance.

Disability Insurance.

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Life Insurance.

Mental Health Care.

Occupational Accident Insurance.

Risks

Rapid adoption of generative AI tools could increase competition for Postman.

Explosive API growth may challenge Postman's API management capabilities by 2025.

Data breaches due to exposed API secrets pose a significant security risk.

Differentiation

Postman offers a comprehensive API development environment for developers and enterprises.

The platform supports API-first development, automated testing, and developer onboarding.

Postman's subscription model caters to individual developers, small teams, and large enterprises.

Upsides

Postman's acquisition of Orbit enhances community engagement on the API Network.

Release of Postman v11 aligns with AI integration trends, boosting developer productivity.

Gartner predicts 80% of enterprises will use generative AI APIs by 2026.

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