Senior Manager, Customer Success, Enterprise - Ireland at Global Payments

Dublin, County Dublin, Ireland

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, FintechIndustries

Proven experience (minimum of 7-10 years) in a Customer Success or Account Management role within the payments industry or another technology-related industry
Capable of navigating customers through in-person interactions
Highly numerate and data-driven, with the ability to take informed data-led decisions
Ability to commute into the office once a week and meet merchants face-to-face frequently (hybrid role)

Directly manage and oversee all Irish Enterprise merchants across BOIPA and Global Payments, accountable for retention and growth
Take ownership of delivering success to enterprise and strategic customers by being proactive, helping them maximize value through new products, services, and insights to meet revenue targets
Work closely with customers through regular review meetings with key stakeholders to understand their success metrics and how products underpin revenue growth, retention, and advocacy
Build merchant plans that mirror customer priorities to drive, measure, and deliver required outcomes
Protect and grow revenue through up- and cross-selling to increase net revenue per merchant
Create, develop, and own Account Plans for each Enterprise customer to ensure they benefit from Global Payments’ latest technology suite
Provide client consultancy to optimise processing behaviour and support use of reporting and reconciliation tools
Collaborate across teams to coordinate customer product development requests and ensure prioritisation for maximum satisfaction
Be accountable for the Enterprise Customer Relationships team delivering on financial contribution commitments
Collaborate with New Business Sales teams to understand the pipeline, manage onboarding for new Enterprise and Strategic Customers, including RFPs and tender responses