Senior Manager, Customer Success - Central and South Europe

United Kingdom

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AI-powered data security, Enterprise Software, Data ProtectionIndustries

Requirements

Candidates must be fluent in English and either French or German, possess experience leading customer-facing teams such as Customer Success Management, Technical Account Management, Solution Architecture, or Professional Services, and demonstrate proven leadership qualities with the ability to build and scale teams, develop talent, and foster an inclusive culture. Experience partnering with Sales to influence revenue, exceptional communication and executive presence, and experience managing enterprise accounts including developing customer success strategies are also required.

Responsibilities

The Senior Manager will lead and develop a team of Customer Success Managers for Central and South Europe, driving customer value through adoption, optimization, and expansion of solutions to achieve measurable business outcomes. Responsibilities include defining and scaling repeatable processes, partnering with Sales to identify and position Customer Success Services, and representing the Customer Success organization with key customer executives. The role also involves owning KPIs such as customer health, adoption, renewal, and expansion.

Skills

Customer Success Management

Team Leadership

Account Management

Data Management

Data Security

Strategic Planning

Problem Solving

Business Acumen

Relationship Management

Cohesity

Data management solutions for enterprises

About Cohesity

Cohesity specializes in data management solutions for data centers and cloud environments. Its main products, the Cohesity DataPlatform and Cohesity DataProtect, help businesses consolidate tasks like backup, recovery, and data storage into one platform, making it easier to manage large amounts of data while reducing complexity and costs. Unlike many competitors, Cohesity focuses on simplifying data management for medium to large enterprises across various industries, including finance and healthcare. The company's goal is to help businesses manage, protect, and gain insights from their data more efficiently.

San Jose, CaliforniaHeadquarters

2013Year Founded

$642MTotal Funding

SECONDARYCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health & Wellness - Managing emotional and physical health are key to living happier lives. Cohesity employees enjoy access to exercise and meditation apps, e-Learning resources, Scribd, and more.

Parental Leave - Cohesity offers salary continuation in coordination with other benefits up to 20 weeks for maternity leaves. Up to four weeks of child bonding leave is offered to non-birth parents.

Personal Time - Our unlimited PTO policy ensures that you have work-life wellbeing and flexibility when you need it.

Financial - Cohesity offers a competitive salary, pay-for-performance bonus plan, retirement savings plan, flexible spending accounts, commuter checks, and more.

Risks

Emerging competition from startups like Eon challenges Cohesity's market position.

Integration challenges from Veritas acquisition could disrupt operations.

New leadership roles may lead to transitional challenges in company culture.

Differentiation

Cohesity integrates AI to enhance data insights and protection, setting it apart.

Their hyper-converged secondary storage simplifies data management for enterprises.

Cohesity's recognition as AWS Global Storage Partner of the Year boosts its credibility.

Upsides

Strategic partnership with NVIDIA enhances AI-driven data management solutions.

Acquisition of Veritas Technologies expands Cohesity's market share in data protection.

Deepening partnership with CrowdStrike strengthens cybersecurity offerings against data breaches.

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