Senior Manager, Customer Experience (Remote) at Freenome

Brisbane, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, HealthcareIndustries

Requirements

Experienced in order-to-cash processes and operations for a clinical laboratory
Passionate about building scalable and efficient processes that facilitate a seamless customer experience

Responsibilities

Develop the product strategy & lifecycle roadmap for Freenome’s order-to-cash solutions
Conduct thorough market research to identify trends, opportunities, and challenges within the order-to-cash domain
Leverage insights to inform product strategy and to identify new product opportunities
Ideate and prioritize product features that would support clinicians and patients throughout the lifecycle of the Freenome testing process
Create product roadmaps for prioritized products and features
Define the user needs for Freenome’s order-to-cash solutions
Engage closely with users, including internal and external customers, to gather feedback, understand their evolving needs, and advocate for their interests within the product development process
Build strong relationships with key stakeholders to ensure product solutions are well-received and effectively solve user pain points
Champion for order-to-cash solutions that put the customer first and create a seamless customer experience across the entire testing process
Collaborate with cross-functional teams, including technical product management, engineering, IT, billing, and commercial teams to ensure seamless product development, launch, and adoption
Facilitate communication across teams to ensure alignment on product goals, timelines, and outcomes
Define and monitor key performance indicators (KPIs) for order-to-cash, including customer satisfaction, customer use, and operational efficiency
Collaborate with technical product management, engineering, and IT to ensure KPIs are captured and tracked
Use performance metrics to guide strategic decisions and product development

Skills

Order-to-Cash

Revenue Cycle Management

Clinical Laboratory Operations

Test Ordering

Blood Collection

Lab Processing

Test Reporting

Process Optimization

Freenome

Biotechnology company for early cancer detection

About Freenome

Freenome focuses on improving cancer detection through advanced blood tests. The company uses a multiomics approach, analyzing various biological data types, including genomics and proteomics, to find cancer markers in blood samples. This method allows for non-invasive early detection of cancer, which is crucial for effective treatment. Freenome differentiates itself from competitors by its unique combination of data analysis techniques and its commitment to clinical trials and research collaborations. The company's goal is to enhance cancer diagnostics and make early detection accessible to healthcare providers and patients, ultimately aiming to save lives through timely intervention.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$1,032.6MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

201-500Employees

Benefits

Competitive market-based salaries

Annual bonus opportunities

Relocation packages

Medical, dental, & vision coverage

401k

Wellness programs

Equity

PTO

Risks

Employee layoffs may affect morale and innovation efforts.

Integration of Oncimmune Ltd. could divert focus from core projects.

Competitive landscape in cancer detection may impact Freenome's market share.

Differentiation

Freenome uses a unique multiomics approach for early cancer detection.

The company focuses on non-invasive blood tests for cancer screening.

Freenome's platform designs personalized health conditions based on cell-free genome analysis.

Upsides

Recent $254 million funding boosts clinical programs and platform expansion.

Partnership with Walgreens enhances clinical trial diversity and patient recruitment.

PROACT LUNG study positions Freenome as a leader in lung cancer diagnostics.

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