Senior Manager, Customer Advocacy at Outreach

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Revenue OperationsIndustries

Requirements

5-7 years of experience
Proven track record of connecting with individuals and fostering meaningful relationships
Exceptional communication skills
Passion for customer experience
Thrive on building rapport with customers and internal stakeholders
Demonstrated ability to design, launch, and scale advocacy or influencer programs that drive measurable business outcomes
Experience working with executive leadership and senior stakeholders

Responsibilities

Owning and managing key elements of the reference program in partnership with senior leadership, orchestrating collaborative efforts across departments to ensure seamless customer engagement and advocacy
Working with the Customer Advocacy team to innovate on and manage an enticing advocacy program that captivates customers, offering creative incentives and recognition badges for their active participation and contributions
Harnessing the power of the customer network to fulfill diverse advocacy needs, from securing speaking opportunities to curating compelling case studies and driving positive reviews on key platforms such as G2, TrustRadius, and Capterra
Cultivating a vibrant community of advocates, fostering meaningful connections and inspiring them to share their experiences authentically, amplifying the brand's impact and influence
Collaborating closely with cross-functional teams to align advocacy efforts with broader business objectives, driving measurable impact and delivering exceptional results
Empowering customers to become true champions of the brand, providing them with the tools, support, and recognition they need to thrive in their advocacy roles and drive lasting impact
Driving forward-thinking initiatives that push the boundaries of traditional advocacy, exploring new avenues and strategies to elevate customer voices and enhance their journey with the company

Skills

Customer Advocacy

Reference Program Management

Cross-Functional Collaboration

Program Design

Storytelling

Relationship Building

Customer Engagement

Outreach

Sales engagement platform for B2B clients

About Outreach

Outreach.io offers a sales engagement platform that helps businesses enhance their sales processes through automation of email campaigns, phone calls, and social media interactions. The platform is designed for B2B clients, ranging from small startups to large enterprises, allowing sales teams to track customer interactions and close more deals. Operating on a subscription model, Outreach.io provides various pricing tiers to meet the needs of different clients while ensuring a steady revenue stream. The company stands out by focusing on automation and data-driven insights, making it particularly beneficial for optimizing sales workflows.

Seattle, WashingtonHeadquarters

2014Year Founded

$512.9MTotal Funding

SERIES_GCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Parental Leave: Extended PTO for both parents, plus unique perks to ease the transition of returning to work.

Full Medical Benefits: Majority of employer paid medical, dental and vision coverage.

401k: A competitive plan to help you save for retirement.

Flexible Time Off: We believe in a healthy work/life balance, and in our employees to make practical time off arrangements.

Risks

Leadership transition with Manny Medina stepping down may cause strategic shifts.

AI Prospecting Agent's public BETA could face user adoption and technical challenges.

Partnership with Harte Hanks may lead to integration challenges affecting effectiveness.

Differentiation

Outreach leverages AI to optimize sales interactions across email, voice, and social.

The platform offers a subscription model with premium add-ons and integrations.

Outreach serves diverse B2B clients, from startups to large enterprises.

Upsides

AI-driven sales tools are projected to increase productivity by 30% by 2025.

The demand for personalized customer experiences is rising, boosting Outreach's relevance.

Remote work trends accelerate the adoption of digital sales tools like Outreach.

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